Difficulty cancelling subscription

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
Yola is a scam. There is no need to make it so difficult to end a subscription.
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audrey lees

  • 1 Post
  • 0 Reply Likes
  • Furious

Posted 2 years ago

  • 1
Photo of Saskia

Saskia

  • 110 Posts
  • 11 Reply Likes
Hello Audrey,

I am sorry to hear of the frustration you are experiencing regarding cancelling your account with Yola. It has never been our intention to keep you locked into subscriptions you no longer need.

The reason there is no one click to cancel your subscriptions within your account is that we'd like to have the opportunity to check with you if there is something you are unhappy with or if you require assistance with some aspect of our product. We are here to ensure a successful website building experience!

We have also received your email to our support team and I have answered you privately via email.

Please let us know if there is anything else we can do for you.

All the best,
Saskia