If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Your online store and domain subscription were cancelled but your Yola Bronze hosting subscription was still active. I have removed the auto-renewal feature for your hosting and will forward your refund request to our Payments team. They will follow up with you via direct email.