Yola online shop subscription expired on Feb.03, but Yola still decuct fee monthly

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  • Updated 3 years ago
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I shut down Yola online shop on Feb.03, and got your Email confirmed on Feb.18, but Yola still deduct my bank account monthly till June, Why and please refund?
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Ying

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Posted 3 years ago

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Laura Thomas, Social Media Coordinator

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Hi Ying,

Your online store and domain subscription were cancelled but your Yola Bronze hosting subscription was still active. I have removed the auto-renewal feature for your hosting and will forward your refund request to our Payments team. They will follow up with you via direct email.