Yola Account Renewal Link is not working

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
Hi My Yola Account is due for renewal, but the renewal/payment link isn't working so I am unable to complete my renewal transaction. I have tried to access my renewal link from the email that Yola sent me reminding me about my email and also from my Account section in My Yola. Please help. Many thanks,
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Abb Well

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  • anxious, worried

Posted 6 years ago

  • 1
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Stefan, Official Rep

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Hello Abb

I'm sorry that you're having difficulty renewing your Yola hosting package. I wasn't able to reproduce the error you are reporting. Can you please use a different browser and follow these steps:
  1. Log into your My Yola.

  2. In the left-hand side menu, click on "Account".

  3. Next to your hosting package, click on "Renew".

You should now be getting to the Payment Screen. Please let us know if this won't work for you, either. Thanks.
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Abb Well

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Hi
Thank you for your reply. This has solved the problem. I was able to renew using Google Chrome web browser (I was previously trying to renew using Firefox). Thank you for your prompt repsonse!