Yola Accounts Free?

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Why can I no longer access my account? Is it because I did not upgrade from a free account that I cannot access my Site to edit it?
Photo of Apostle Rubie James

Apostle Rubie James

  • 1 Post
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  • sad and fustrated

Posted 7 years ago

  • 1
Photo of jeremy

jeremy, Employee

  • 1349 Posts
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Hello,

We do not shut down sites because people don't upgrade.

Can you please try resetting your password as follows:

1. Click on the "forgot password" link below the login boxes in the top right hand corner of the Yola homepage or click on this link
2. Fill in the email you used to create your account
3. Check your email inbox (and the junkmail folder if you don't receive it.) An email will be sent to you with a link to click on.
4. This link will take you to a page where you can reset your password

You will then be able to log into your account with your original email address and your new password.

If this does not solve your problem, can you please tell me the URL of your site and I can assist you further with your log in problems.
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john tomlinson

  • 3 Posts
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my account is now suspended even though I have paid for to three web site names
your now telling me i have to pay for an up grade. so is my web site free or not??
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Laura Thomas, Social Media Coordinator

  • 4536 Posts
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Hi John,

Hosting is a separate purchase from custom domain names so if you wish to have your website published to a custom domain name you can not do this with Yola Free. You are welcome to publish your website to a free .yolasite subdomain instead, in which case your website and hosting would be free.

Please see our products and pricing page for more information.