If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
When I view the Yola account associated with the e-mail address you're using in our Support Forum, I can only find a Yola Free account which hasn't been upgraded.
Do you maybe have another Yola account for which you purchased Yola Silver? Could you please provide your domain name or your login e-mail to this other account, so that I can check things for you? Thanks.