Yola advertising on paid hosting

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  • Updated 5 years ago
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Hi, I have just signed up for Yola and currently have a paid bronze account and I also paid for two domains to be hosted for a year. I chose Yola as it was reasonably priced and appeared simple to use.

However, when I had a first look at the site builder I was disappointed to find that there is a footer advertising Yola "free" web hosting that apparently cannot be removed by the customer, even with a paid account.

Can you let me know how I can build a website that is free of all advertising for Yola? if this is not possible, or is a lot more expensive, do you offer a money-back guarantee for customers who are not satisfied?
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marcus

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Posted 5 years ago

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5 years ago
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Monique, VP of Customer Support

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Hi Marcus

Thank you for selecting Yola as your website builder. We appreciate your business and trust that we will be able to resolve this concern to your satisfaction.

The removal of the Yola branding is a feature that is included in our Yola Silver and Yola Gold packages. It is not part of Yola Bronze, however.

We do offer a 30 day money back guarantee for customers who are not satisfied. However, we would appreciate the opportunity to discuss this with you directly to see if we can find a solution that will allow you to continue to take advantage of everything Yola has to offer.

There is no contact email associated with your Get Satisfaction profile, so can you please fill in our "contact support" form here: https://www.yola.com/support/contact. Mark your email "attention Monique" and I will make sure we sort this out in a manner that is agreeable to you.
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