Yola Banner says "This free website..." even when I've bought Bronze

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
I understand that as a Bronze member, I still have to have the Yola Banner (though it'd would be great if you would remove it).

However, upon hovering over the banner it says "This free website was made using Yola". Well the website is not free as I've paid for Bronze.

I know it's silly, but if I've paid for it, it shouldn't say it's free ;)
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Casey_boy

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Posted 6 years ago

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Laura Thomas, Social Media Coordinator

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Hi Casey_boy,

Actually, it's not silly at all. The "free" specifically refers to the free version of our Sitebuilder which you do still use to create your website, as opposed to your hosting or custom domain purchases.

That said, we understand where you are coming from completely and I have passed your feedback on to senior management.

I also took the liberty of removing the footer from your account as a courtesy. Please republish your websites in order to remove them from your websites.
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Casey_boy

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Thanks for the reply Laura :)

Ah! I understand now and that's very kind of you - thank you :D
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Sunthawat

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Even I buy Silver I have Foot still.

No problem. I cancle silver
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Laura Thomas, Social Media Coordinator

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The reason you are still seeing a footer is because you have not republished your websites since upgrading to Yola Silver.
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Sunthawat

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I have republished since paying many hours ago. I have republished may 5 times.

It came after maybe 6 hours. No honor with My Yola. Just take money number 1.

Please nott tell me that. I have my site maybe 4 years ago with MY Yola. I know to clear cache, re-publish, check interent, change browser, restart comp. Fast money taking slow present promise.
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Laura Thomas, Social Media Coordinator

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Hi Sunthawat,

I see you are also working with Lyndon via email as well and that even after republishing all of your sites, the footer is remaining on 3 of them, while it was removed from the others. We have requested help from our engineers to get these removed as well, though as it's the weekend it may take a couple days. We appreciate your patience while this is addressed.