Today I renewed my Yola Silver Subscription. It was not due to expire until July 14th, but I figured I would renew early in order to get it out of the way. I thought that it would just auto renew once my billing period had expired however this is not the case. My next billing date is now June 20 of 2013. So basically by me renewing early I double pay for almost 25 days of service. Why wouldn't it make my next billing period July 14th, 2013, 1 year from the day my billing from last years subscription ended, not todays date? I am paying twice for the dates June 20 - July 14th. If I would have waited until July 14 I would have gotten a better deal, this is not right. I am not in a rush to get an explanation as I will have the service for another year but I would appreciate if someone from Yola would help me understand this.
Posted 8 years ago
Hi Matthew,
Thank you for bringing this to our attention. Could you let me know if the date 20 June 2013 is on your receipt? There is currently a bug on our side with the incorrect expiry date being represented on the receipt, and our engineers are investigating the cause of this error. I can confirm that your Yola Silver subscription has been renewed 1 year from it's anniversary date to 14 July 2013.
You can check this for yourself by logging into your account (make sure that you are on the My Yola page), and clicking "Account" from the left-hand side menu. This page will display your subscription details and confirm your expiry date of 14 July 2013. I have attached a screenshot of your account for your reference.
Please accept our apologies for any confusion this may have caused, and thanks for your understanding!
Thank you for bringing this to our attention. Could you let me know if the date 20 June 2013 is on your receipt? There is currently a bug on our side with the incorrect expiry date being represented on the receipt, and our engineers are investigating the cause of this error. I can confirm that your Yola Silver subscription has been renewed 1 year from it's anniversary date to 14 July 2013.
You can check this for yourself by logging into your account (make sure that you are on the My Yola page), and clicking "Account" from the left-hand side menu. This page will display your subscription details and confirm your expiry date of 14 July 2013. I have attached a screenshot of your account for your reference.
Please accept our apologies for any confusion this may have caused, and thanks for your understanding!
Yes this is correct now, thank you. Could you please send me a receipt with the correct date so that I can turn that in.
Thanks for the confirmation Matt. We will have to wait for the bug to be fixed before we can send you an updated receipt. This may take a few days to action, but we will let you know as soon as it has been done. Thanks for your patience in the meantime.
