Yola Domain with GoDaddy Email

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  • Updated 5 years ago
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I've got a bronze yola domain and site. I've got an email account set up with GoDaddy and have set up the MX record and CName records to point to it. My GoDaddy MX validation is not picking up the DNS records on the yola account. Does yola block this process, or not allow third party email accounts at all?

Thanks in advance for your help,
Al.
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Alan Kell

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Posted 5 years ago

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Gop

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Hello Alan,

I have a GoDaddy registered domain pointing to Yola and have published the site plus I have added GApps email to the domain through the Gdaddy DNS facility and it works as expected. This doesn't appear to be associated with Yola at all but rather the GDaddy DNS facility so I don't think that it's lack of functioning is associated with Yola.

Suggest that you contact GDaddy CS for help and clarification on this. Their CS is very good and responsive.
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Alan Kell

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Hi,

Thanks for the quick response. I can see how your setup works and that is where I might need to get to in order to get myself up and running. Unfortunately, at the moment my domain is registered with yola, not GoDaddy and so I am using the DNS settings with them. I could transfer the domain away from yola and point it back at them for the web site, then to my email host for the email, but if I can avoid moving the domain name for now (due to the potential downtime it may cause) I would rather use the yola DNS settings to point at my GoDaddy email account. I have added the mx record and cname records, but GoDaddy can't verify them.

Al.
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Gop

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Hi Alan,

I misunderstood. I read that your domain was registered with GoDaddy; apologies.

I wouldn't transfer the domain away from Yola yet as this will take up to a fortnight and cost you a years registration or thereabouts (maybe refundable as a subsequent years reg credit?). It would be cheaper to use GApps Mail, for example, or to buy Yola Mail rather than transfer your domain, certainly in the short term plus a quicker solution.

What I now understand is that you have bought a mail box/facility from GoDaddy and you wish to set it up with Yola? I don't know how/if this can be done so I think you may be best contacting GoDaddy to see what their requirements are for 2nd party registered domains and then contact Yola with these requirements to see if this can be set up with their DNS facility. Basically information gathering.
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Stefan, Official Rep

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Hello Alan

When you've got the instructions from GoDaddy as Gop advised, please send us your request via e-mail, using our Contact Support Form. This way we will be able to assist you best with your account-related request.
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Alan Kell

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Hi guys,

Thanks for the replies. I got my client to email yola and aske their opinion and they got back to him this morning. He's passed this onto me and they let me know that they do support third parties so my situation should be fine, I may have to just wait 48hours for things to refresh on the web. I checked it just now and it seems to be working ... so yay! (good work yola!)

Thanks for the feedback, I have posted their reply below in case anybody else has this issue in the future. Turns out all you have to do is wait a while;

"Thank you for your patience while we reviewed your request.

We do support third-party email accounts and, when checking the DNS of your domain, I see that you have added the MX and CNAME records there. However, it can take up to 48 hours for the settings to propagate before you are able to see it on your email host.

I did a DNS lookup and see that it is showing outside of Yola too now, so you should be able to set up your email on GoDaddy."

Thanks again,

Al