Yola e-mail not working after purchas for over 72 hours and no response from help desk!

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
yola e-mail not working after activation.

Yola support taking exrtemely long to resolve a paying members issue.
Photo of Joel Oosthuizen

Joel Oosthuizen

  • 4 Posts
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Posted 7 years ago

  • 1
Photo of jeremy

jeremy, Employee

  • 1349 Posts
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Hello Joel,

Apologies for the delay. I am in the process of replying to your email too but I will reply here instead.

Unfortunately we were having an issue with our DNS not being added to domains.

Our engineers have now rectified this and I have added the DNS to your domain for your mail.

It will be up and running within 24 hours (It usually takes a lot less but if it isn't working within 24 hours, please let us know)

Again, we are sorry for the inconvenience. If you need any further assistance, please let me know.