Hello everyone,
Yola is currently experiencing a DoS attack which we are working with our upstream partners on remedying as quickly as possible. We will keep you updated on this thread and really appreciate your patience while this is taken care of.
Kind Regards,
Emmy
Yola is currently experiencing a DoS attack which we are working with our upstream partners on remedying as quickly as possible. We will keep you updated on this thread and really appreciate your patience while this is taken care of.
Kind Regards,
Emmy
Posted 8 years ago
Well I'm not complaining. Yola is hardly ever down, and service is usually great. Hopefully this will be resolved soon :)
Totally Agree.
Nathan, Champion
Hi Emmy,
Thanks for letting us know about this.
I hope you guys can get it fixed! Will it be as long as the DoS attack last year? Will Yola have to migrate to another IP address or will it not be as bad?
Nathan
Thanks for letting us know about this.
I hope you guys can get it fixed! Will it be as long as the DoS attack last year? Will Yola have to migrate to another IP address or will it not be as bad?
Nathan
Hi Nathan, It sounds like you have had this before, how long did this go on for last year? What do we have to do if the IP address is changed?
Nathan, Champion
Hi Lily,
It wasn't that long last year. And I remember that was the day I became a Yola Champ. :) Anyway, I'm sure they will get it fixed fast. Yola Engineers rock and they are really fast at fixing issues.
Kind regards,
Nathan
It wasn't that long last year. And I remember that was the day I became a Yola Champ. :) Anyway, I'm sure they will get it fixed fast. Yola Engineers rock and they are really fast at fixing issues.
Kind regards,
Nathan
Im glad im speaking with a champ. Thanks for responding
Nathan, Champion
No problem, Lily. :)
Nathan what is your site, my site is www.scenicrimnews.net
Nathan, Champion
My site is www.weebuild.biz and it's working again for me. Your site is working for me also. Isn't Yola fast?
Your site looks great so far, and what a great price for websites. Good luck Nathan and thanks for great communication
Nathan, Champion
Thanks Lily. Your site looks great too. Did you know you can hide some links in the navigation and then link to them on the page so they aren't overflowing in the navigation? There's a tutorial somewhere on Yola Tutorials but I can't find it right now because Yola's main website server is not sending any data right now. I'll reply back when the Yola website is back up.
Sincerely,
Nathan
Sincerely,
Nathan
Monique, VP of Customer Support
Yah Yola your working, wonderful job
Nathan, Champion
Thanks for letting us know that it's working for you again. It still hasn't been fixed on my side yet.
Nathan
Nathan
ok my site comes up, but not yola login, you guys are going great, thank you so much for treating this as a high priority.
Nathan, Champion
Yola always makes sure their site is up for us customers. They work around the clock to make sure their servers don't fail. I'm glad it's working again! :)
I pay quite a lot a year to have my sites on YOLA and this is not the first time this happens. I hope they will offer some sort of compensation. There are many other services around. Gradually I plan to change from Yola. It stiscks all the time, the templates are poor, it is all a bit "lazy" the way it all goes, sorry to say.
Hello James,
Truly, we can understand your frustration and we are very frustrated as well. I would just like to point out that what is happening right now is not on the fault of Yola, we are experiencing a DoS attack which is happening upstream from us with our hosting provider, however we do regard this as our responsibility and highest priority to work with them to solve.
Please also know that published sites are not affected, anyone visiting your published site will still get there successfully, the only affected areas right now are Yola.com and logging into your Sitebuilders.
Please rest assured that we have an entire team of people working behind the scenes right now to get this taken care of.
Kind Regards,
Emmy
Truly, we can understand your frustration and we are very frustrated as well. I would just like to point out that what is happening right now is not on the fault of Yola, we are experiencing a DoS attack which is happening upstream from us with our hosting provider, however we do regard this as our responsibility and highest priority to work with them to solve.
Please also know that published sites are not affected, anyone visiting your published site will still get there successfully, the only affected areas right now are Yola.com and logging into your Sitebuilders.
Please rest assured that we have an entire team of people working behind the scenes right now to get this taken care of.
Kind Regards,
Emmy
I'm going to input my opinion, which is the same everytime someone says something like this.
Yola offers a competitively priced website hosting service that allows idiots like me to build sites to a standard that other idiots want to pay me money to make them a site. Yola sites are ad free, you can store a lot of stuff on a site, the interface is so easy that a trained chimp can build a page, the tutorials are easy to understand and to the point, the staff are so very amazing they make me grin with their spectacular service, which, in my opinion, is a lot better than some call centres, which is quite a feat considering they use a third party site for their support. they offer easy integration with just about anything, and they are better than all other website hosts in every way. After all, if they weren't they would have stopped by now. Everyone at Yola is there because they think that everyone deserves a free website that is easy to build, and if I have to live through couple of service outages because they are so great and big that some dorky idiot in a darkened room has to hack them so they can feel good about themselves, then so be it.
I also happen to know that you pay a lot of money so that someone at Yola is on call 24/7 to go and fix whatever is wrong, whether it is Yola's fault or not, they spend a lot of money and time and effort and man power to satisfy people who knock them whenever something goes wrong. Although i don't know what Mr Yola spends his money on, I can tell you this: Yola care about their customers. They care about the sites they host.
Yola offers a competitively priced website hosting service that allows idiots like me to build sites to a standard that other idiots want to pay me money to make them a site. Yola sites are ad free, you can store a lot of stuff on a site, the interface is so easy that a trained chimp can build a page, the tutorials are easy to understand and to the point, the staff are so very amazing they make me grin with their spectacular service, which, in my opinion, is a lot better than some call centres, which is quite a feat considering they use a third party site for their support. they offer easy integration with just about anything, and they are better than all other website hosts in every way. After all, if they weren't they would have stopped by now. Everyone at Yola is there because they think that everyone deserves a free website that is easy to build, and if I have to live through couple of service outages because they are so great and big that some dorky idiot in a darkened room has to hack them so they can feel good about themselves, then so be it.
I also happen to know that you pay a lot of money so that someone at Yola is on call 24/7 to go and fix whatever is wrong, whether it is Yola's fault or not, they spend a lot of money and time and effort and man power to satisfy people who knock them whenever something goes wrong. Although i don't know what Mr Yola spends his money on, I can tell you this: Yola care about their customers. They care about the sites they host.
at this day and age there is little excuse for poor services. I was to have a conference updates to go live today... a day was lost. problems happen, let's see what Yola will offer as compesnation before judging. Skype has problems some tiem ago, they not only apologised but also gave me enough credits to put the wrong right. at this point in time, yes, Yola off today caused me some problems and I may have lost attendees to my conference.
This is what is in the Yola ToS
YOLA DOES NOT WARRANT THAT THE SITE, THE SERVICE, THE YOLA TOOLSET OR ANY USER SITES WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION THEREOF WILL BE UNINTERRUPTED OR ERROR FREE. THE SITE, THE SERVICES, AND THE YOLA TOOLSET ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SITE, THE SERVICE AND THE YOLA TOOLSET IS WITH YOU. SHOULD ANY OF THE FOREGOING PROVE DEFECTIVE, YOU (AND NOT YOLA, INC., ITS PARENT, SUBSIDIARIES, AFFILIATES OR LICENSORS) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
The fact that you are demanding compensation shows that you did not read the ToS and therefore cannot have an account with Yola, as when you signed up you ticked a box saying that you had read the terms of service, and so you are in breach of contract.
YOLA DOES NOT WARRANT THAT THE SITE, THE SERVICE, THE YOLA TOOLSET OR ANY USER SITES WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION THEREOF WILL BE UNINTERRUPTED OR ERROR FREE. THE SITE, THE SERVICES, AND THE YOLA TOOLSET ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SITE, THE SERVICE AND THE YOLA TOOLSET IS WITH YOU. SHOULD ANY OF THE FOREGOING PROVE DEFECTIVE, YOU (AND NOT YOLA, INC., ITS PARENT, SUBSIDIARIES, AFFILIATES OR LICENSORS) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
The fact that you are demanding compensation shows that you did not read the ToS and therefore cannot have an account with Yola, as when you signed up you ticked a box saying that you had read the terms of service, and so you are in breach of contract.
Monique, VP of Customer Support
Hi James
Now that everything is back to normal I would like to respond to your posts. While we appreciate the support of customers like Will, we are just as appreciative of the feedback from people like yourself who hold us to the very same high standard of service that we expect of ourselves! It is particularly unfortunate when a service outage on our side negatively affects the business of one of our valued customers. While this particular unfortunate event was outside of our control, we nevertheless take full responsibility for the well being of those who entrust their websites to us. During a crisis our first line of defense is always to ensure that the right people are working as hard and fast as they can to solve the problem, while communicating as much information as possible to affected customers. Once this has been taken care of we are ready and willing to see what else needs to be done to put matters right. Please email support@yola.com and mark the email "Attention Monique" as I would like to personally discuss this matter with you and see if a satisfactory resolution can be reached.
Now that everything is back to normal I would like to respond to your posts. While we appreciate the support of customers like Will, we are just as appreciative of the feedback from people like yourself who hold us to the very same high standard of service that we expect of ourselves! It is particularly unfortunate when a service outage on our side negatively affects the business of one of our valued customers. While this particular unfortunate event was outside of our control, we nevertheless take full responsibility for the well being of those who entrust their websites to us. During a crisis our first line of defense is always to ensure that the right people are working as hard and fast as they can to solve the problem, while communicating as much information as possible to affected customers. Once this has been taken care of we are ready and willing to see what else needs to be done to put matters right. Please email support@yola.com and mark the email "Attention Monique" as I would like to personally discuss this matter with you and see if a satisfactory resolution can be reached.
Compensation for what? Ok so Yola was down for a lil bit because of a DOS attack, something that is beyond their control, other servers have the same issues as Yola so moving to another hosting service isn't going to guarantee a problem free service.
I find Yola a pleasure to deal with, I have full on support from staff and the community pages, twice now I have had some minor problems with my site with css & html codes and twice now my problems have been resolved easily and quickly.
I'll stay where I am thanks!
I find Yola a pleasure to deal with, I have full on support from staff and the community pages, twice now I have had some minor problems with my site with css & html codes and twice now my problems have been resolved easily and quickly.
I'll stay where I am thanks!
I would just like to say that DoS attacks (denial of service) attack can affect anyone - and they can not be helped!
Even the BBC's website went down for an hour and a half before because of a DoS attack! Yola could not do anything to prevent this, all they can (and are) do(ing) is rectify the situation!
Hats of to Yola I say!
Andi
Even the BBC's website went down for an hour and a half before because of a DoS attack! Yola could not do anything to prevent this, all they can (and are) do(ing) is rectify the situation!
Hats of to Yola I say!
Andi
your website has been down for a while today - I was going to sign up to the Silver Package -what is going on please
This reply was created from a merged topic originally titled
The Website Is Down - what is goping on.
This reply was created from a merged topic originally titled
The Website Is Down - what is goping on.
Nathan, Champion
Hi,
Yola has been experiencing a DoS (Denial of Service) attack on their servers. But, they are starting to restore now. All Yola sites are up and Yola.com is back up, I don't think you can't login yet though.
Kind regards.
Nathan
Yola has been experiencing a DoS (Denial of Service) attack on their servers. But, they are starting to restore now. All Yola sites are up and Yola.com is back up, I don't think you can't login yet though.
Kind regards.
Nathan
would it be correct to say that initially sites were down?
Nathan, Champion
Yeah, they were down and now they're back up. Thanks Will.
It's working alright for me. I'm on the sitebuilder and everything.
so its everyone round to your this evening then ! lol ( :
Hello everyone,
I am very happy to report that the problem has been remedied and Yola is back to full working order. You will be able to login to your Sitebuilders and continue working on your sites. We truly appreciate your patience while that was being worked on!
Kind Regards,
Emmy
I am very happy to report that the problem has been remedied and Yola is back to full working order. You will be able to login to your Sitebuilders and continue working on your sites. We truly appreciate your patience while that was being worked on!
Kind Regards,
Emmy
Nathan, Champion
Thanks Emmy for letting us know! That was quick, much faster than last year! :)
Yes, last year took a few days if I'm not mistaking. I am very happy it was resolved within a few hours. Yola is great!!!
