Yola experiencing technical difficulties

  • 1
  • Problem
  • Updated 9 years ago
  • Solved
Hi everyone,

We are having some technical difficulties which are manifesting as people not being able to login to their accounts. Our engineers are aware of the problem and are currently working on a solution. Thanks for your patience, as always we are working as quickly as possible to get you back into your Site Builders.

We will keep you updated on our progress.

Emmy
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Emmy

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Posted 9 years ago

  • 1
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diane

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Okay, always nice to know I'm not crazy!
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djdeanandco

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awesome, I almost cried when it told me I wasn't a user when I tried to log in. I hope you guys find a fix soon. Thanks for keeping us informed though, my heart can stop racing now.
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Laura Thomas, Social Media Coordinator

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Eeeek, that would be scary! We've woken half of Cape Town so we hope to have it resolved soon. Thanks for your patience!
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Monique, VP of Customer Support

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Update:

We are currently having issues with one of our database machines. It is 4:40am in the morning in our part of the world, so we had to wake some of our best super-heros up from deep slumber. They have rubbed the sleep out of their eyes and they are working on it right now!

We should have you back into your accounts soon, so please bear with us.
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SlyCooperFan1

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Earlier I tried to login, my password was wrong. I relogged in, and this time the password worked. That was strange enough, but when I made some changes to a page and went to save it, the saving was taking at least 5 minutes. I had to change pages, go back, and re-save. After I saved, I tried to publish the site, but the Loading image wouldn't leave.I went back to the home page and saw that I have no sites at all! However, I can still access them using their web addresses. Help please?

EDIT: The sites came back just now on the home page, publishing still won't work though.

This reply was created from a merged topic originally titled
Couldn't save/update sites, now sites gone missing, but not missing??.
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Monique, VP of Customer Support

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We're back! Sorry about the interruption. All should now be back to normal. Let us know if you have any further problems.
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SlyCooperFan1

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LOL you can get to bed, Monique, it's all good now. :P