If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I'm sorry to hear that this occurred. I will forward this to the YEP moderator and she will be able to help you out the next time she is online. In the meantime, if you could please share with us your site URL so that we can look up your account details, that will be helpful.