If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I have taken a look at your subscription and it appears that your hosting package was renewed but not your custom domain. I will need to further discuss this with you privately as the issue contains sensitive payment information. I have responded to your query through the email address that is associated with your Yola account. If you have further questions please feel free to reply on the email thread.