Yola has been paid yet domain has just been deactivated for none payment!

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  • Problem
  • Updated 5 years ago
  • In Progress
Help...my yearly fee for my domain was paid sometime ago, I have a receipt and yet I have been sent an email telling me that my domain has been cancelled due it not being renewed!!!
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A1 Tutoring Services

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  • annoyed

Posted 5 years ago

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Josephine, Employee

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I have taken a look at your subscription and it appears that your hosting package was renewed but not your custom domain. I will need to further discuss this with you privately as the issue contains sensitive payment information. I have responded to your query through the email address that is associated with your Yola account. If you have further questions please feel free to reply on the email thread.

Thank you.