Yola has mixed my store with someone else's

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
I can't access my store. I click on my advance settings and gives me someone elses store. Who to call?? Please help!! I hope noone messes my stuff.
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Julia Pendleton

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Posted 6 years ago

  • 1
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Gop

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Hi Julia,

There should be a store ID displayed in your settings. Can you let us know this number?
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Julia Pendleton

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It says 1130012. Thank you
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Julia Pendleton

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It says 1130012. Thank you
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Stefan, Official Rep

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Hi Julia

Can you please also provide your URL for us to find your Yola account in our system? Do your products show on your Online Store page in your My Yola before you click on "Advanced Options"? Do your products still show on your live site?
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Julia Pendleton

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www.gabskia.com and yes, they show on my site I just don't have access to update my store.. I have a www.vflyteair.com on my end
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Stefan, Official Rep

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Hello Julia

I've just checked your Yola account and Online Store Widget, and I'm afraid that I'm not able to replicate the error you report. When I click on "Advanced Options" from your Online Store page in your My Yola, I'm viewed your shop products and all details about recent orders etc.

Can you please clear your cache and cookies, and try a different browser? If that doesn't solve the problem, could you please provide two screenshots, one from your My Yola Online Store page and one from your Online Store control panel where you get viewed the wrong products. Thanks.
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Julia Pendleton

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I had done that, logged out and logged back on, reboot my computer, etc... I just did it again, and now it works... The whole night I have been checking into it since I didnot want anyone messing up my store... Someone did something on your end finally that got it fixed. Thank you !!
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Stefan, Official Rep

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Hello Julia

I don't think that anything was done on our end, but I'm happy to hear that this issue has been solved for you. This problem sounded quite concerning, and I hope that it really was a temporary technincal glitch.

If this should happen again, please let us know as soon as possible to investigate. Thank you for your cooperation, and enjoy Yola Online Store!