Yola Images appears to be offline

  • 2
  • Problem
  • Updated 3 years ago
  • Solved
If you open the Picture Gallery widget, click on "Add Uploaded Images", then pick the "Yola Images" tab, a bunch of categories and thumbnails will appear. If you click on an image category, however, the following error message pops up: "Search failed. Please try again later." Here is a screen cap:

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markallenhays

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Posted 5 years ago

  • 2
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Erin Finan

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I'm having the exact same problem. Yola please help us. I have already submitted a support ticket about it. Thanks.
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markallenhays

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Yola Images is still having problems

I just checked the Yola Images tab in the Picture Gallery widget, and the links are still offline. The same error message appears, as shown above: "Search failed. Please try again later."

Someone on the Yola team should look into this, and provide some feedback.

Mark Hays
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Erin Finan

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Still Nothing Done. Come on Yola support. HELLLLLP!!!
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Laura Thomas, Social Media Coordinator

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Hi Erin and Mark,

I see that your support case has been replied to and a screenshot was sent of what we see in your account Erin.

We were unable to replicate this problem on a Mac but we were able to replicate it on a Windows machine so it has been logged for our engineers to investigate.
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Erin Finan

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Images appear to be working again for the moment. Fingers crossed!
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Nancy Garnhart

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I am currently having this same problem on a mac.  Are there any solutions to it?
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Monique, VP of Customer Support

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Hi Nancy

The problem you are currently experiencing is unrelated to the one on this thread that occurred and was solved a couple of years ago.

This is the current situation:  The Fotolia integration has been discontinued for technical reasons.  We are currently working with a new provider and we will be making a much larger library of images soon.  We apologize for the inconvenience and hope you will bear with us while we work on this.

If you need assistance sourcing a particular image in the meantime, please email support@yola.com and we will do what we can to assist you.