Yola is on the job!

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  • Updated 8 years ago
Thanks to all the Yola staff and members who addressed the "red warnings" problem with some Yola sites in Yahoo--It appears the mystery is solved! It was done quickly and professionally. 5 star service that I like to see today.
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J.F. Archer

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  • very pleased with Yola's service

Posted 8 years ago

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Monique, VP of Customer Support

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Excellent! I am glad that got cleared up! We take our reputation very seriously so it is always good when these things get resolved. Thanks for bringing it to our attention!
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KanThaiDecor

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It is very wide spread problem though....If any of you have nabble forums and or galleries it has hit them also.
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J.F. Archer

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It was too good to be true....... THE RED WARNING IS BACK AGAIN!!

I don't know what to do here. I have written McAfee 6 times to get some results, and did. I even seen my newest site listed that I only launched very recently. Yahoo is asking for a quality assessment survey and everything is back to square one. I will give it a little time, as it may just be a glitch (a bad word in the business where time and money are concerned) somewhere. Is the fact that it is a subdomain causing the trouble? McAfee sees all free sites made on Yola as the same, it seems. I cannot get straight answers from either Yahoo or McAfee without having to explain in great details a problem that they have to be aware of. I am not alone in this and changes in their processes are going to have to happen. What is it they don't understand about whatever tool they are using to find viruses?

I will inform McAfee again as to the problem, which was very confusing the last go around, but finally seemed to produce a result when I systematically explained the subdomain status of my sites, listing them individually and urged them to check them again. I am glad I saved all the old emails. By the way the emails have been worded, I am sensing that whoever is answering them does not read or speak English well, but they must have understood the situation and corrected it as they did just 3 hours ago. Some of the emails are very confusing, as the are addressed to another person in some cases. They contain references to files I do not have on my sites.

My recent site (which is going to be a business site) is probably going to be upgraded to its own domain once I get some loose ends tied up on it, and if so, would that solve the problem? The other two are just really for information. It would occur that even if the site was one page with one word on it, McAfee will label it as having dangerous downloads as long as it is a subdomain of Yola. All sites are important, no matter the nature, as reputations are the bottom line here. I have to be fair in realizing that McAfee is probably doing a service for some, but others seem to think not. In this case, the "improvement" has not turned out to be as expected. This has been going on for a short period, but as it increases, so will the complaints and problems, particularly from companies much bigger than I. Then things will get done more quickly. I urge Yola to continue dialogue with McAfee and Yahoo to get this solved quickly.
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KanThaiDecor

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Other than the nabble gallery I have on my site all is fine.
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J.F. Archer

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I did not know what a nabble gallery was, so I looked it up---Yahoo search is flooded with red flags on any site with the word "nabble" in the address. John, is your site a subdomain of Yola, or a paid .com site?
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KanThaiDecor

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My site is a paid domain.....I think site owners need to form some sort of consortium (maybe there is one already) so we can do something about these types of things...As it is now we are pretty helpless and honestly Google,Bing and Yahoo all need to learn that site owners are the ones paying their bills....Web surfers are our customers....Site owners however are not treated like customers.