Yola is shutting down on my computer?

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  • Question
  • Updated 9 years ago
  • Answered
I've tried this with my computer's company put no one has replied but every time I view Yola on my Eee PC by asus which has Firefox, and it shows for a second and when I try and add something it completely exits the website help?!!
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Laura

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Posted 9 years ago

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Kershnee

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Hi LauraMay,

Sorry to hear you are experiencing this issue. Does this only happen on your Eee Pc or other computers as well? Would you be able to test your site on other computers? Do you get any error messages when this happens?
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Laura

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It doesn't happen on my computer with Windows. when it shuts down it shows some error letter sent to the company but it still does it :( do I need to send a email to yola's support?
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Emmy

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Hello LauraMay,

When you say it shuts down your computer, does it just log you out of the Yola site builder or does it completely shut down your computer?

Could you please do the following for me:

1. Clear your browser's cache. This link has more information: Clear your browser's cache.

2. Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.

3. Check that your browser is set to enable Javascript. This link has more information on how to check: Enable Javascript.

Please try these things and then try logging back into the site builder. Let us know what happens.

Emmy
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Laura

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it doesn't shut down my computer just the window that's yola
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Laura

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It doesn't do it with my other computer, which uses windows. No it does not shut down my computer just the window showing yola site builder :( I'm not a high-tech person so I don't know much about computers. Thank you for responding Kershnee and Emmy thanks although I can't solve the problem :(
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Ruth

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Hi LauraMay,

Did you try Emmy's suggestions? Did they make a difference?