Yola isn't loading my site.

  • 2
  • Problem
  • Updated 10 years ago
  • Solved
My Yola isn't loading. Not even to report a problem!!!! loiscwright@yahoo.com
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lois

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  • frustrated!!!

Posted 10 years ago

  • 2
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Sanja, Official Rep

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Hi Lois

I'm sorry that you're experiencing some problems.

Can you try clearing your cache in your browser and then try re-logging back in?

If this does not work, then can you try logging in using a different browser to see if this rectifies the problem?

Let us know if this was successful for you or not.
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lois

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I tried that and that didn't work either.
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lois

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I tried that and that didn't work either.
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lois

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It's fixed Thanks!
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Ruth

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Hi Lois,

I'm sorry to hear you are having this problem. Could you do the following for me, please?

* Check to see if you are having problems with your network or internet service provider.
* Clear your browser's cache. This link has more information: http://www.wikihow.com/Clear-Your-Bro...
* Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: http://www.google.com/cookies.html
* Check that your browser is set to enable Javascript. This link has more information on how to check: http://www.ehow.com/how_4815661_turn-...
* Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer).
* Try loading the site on a different computer or network if possible.

If none of these suggestions solves your problem, please let us know.
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lois

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I did all this that you asked, and still can't load my site. Or even create a new one. Grrrrr. Help Lois
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Travis

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Well when you go to it like not in edit mode does it say your website name and the rest is blank this means you haven't published your website!!!! Once you publish it every single hard work will be shown for the world to see!!!! P.S. i mean like your not editing it your like just visiting it like your just going to it
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lois

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yes i can see my website if I go to it, just can't edit it. wrightcountrycreek.com
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Sanja, Official Rep

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Lois.. may I ask what browser you are using?
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lois

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IE 7
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Sanja, Official Rep

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Thanks Lois.

Have you tried opening this in Firefox? Yola works best with FF. If you don't' have it, you can download it free: http://www.mozilla.com/en-US/firefox/...
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Monique, VP of Customer Support

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Hi Lois

I am trying to figure out what the problem is here based on your description. I can see that you have a published site and it is loading fine. I also understand that you are unable to load your site in the site builder to edit it. Can you answer the following questions for me:

1) What browser and operating system are you using?
2) Does your site start to load and not finish, or does it not load at all?
3) Is this the first time you are experiencing this problem?
4) Could you try from a different browser, computer or network and let us know the result?

The answers to all of the above questions would be most helpful.

It is very late in my part of the world and I need to go to bed. But I will check back again tomorrow for your response so that we can try to get to the bottom of this.
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lois

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IE7 -----It comes up with Yola Loading in the middle of the screen, and that is all that happens when I try to open my site. ----yes this is the first time I have had this problem. ---------I don't know how to try a different browser.
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lois

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IE7 -----It comes up with Yola Loading in the middle of the screen, and that is all that happens when I try to open my site. ----yes this is the first time I have had this problem. ---------I don't know how to try a different browser.
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lois

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FIXED! THANKS
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KanThaiDecor

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You can go to mozilla.com...Firefox browser is free....If you get stuck come back and we can help you along.
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lois

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YEAH FIREFOX FIXED THE PROBLEM!! AND WOW A WHOLE NEW WORLD WITH FIREFOX!! I MAY BURN THE MIDNIGHT OIL TONIGHT! KUDOOS TO THE WHOLE CREW FOR FIXING ME UP!!!!! LOSI
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Sanja, Official Rep

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I'm so glad it worked out Lois! Happy site building! =)
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Ruth

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I'm happy to hear you sorted out the problem. We love Firefox!
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KanThaiDecor

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That is great...you will always find plenty of help here.
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behrouz

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my site is not on internet repoblishing dos not work
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Emmy

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Hello behrouz,
I'm sorry you are having this problem. What is your domain name and we can take a look.
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Sanja, Official Rep

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Hello behrouz

Would you mind sharing your site url and we can take a look to see what's going on?
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behrouz

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my site name is super sunixer and my site poblisher dos not work i am who
writing sigma24 religion in sit of the religion of sigma24.
but my yola dos not work and i am sad for this i want my yola can poblish
my thigs.amin
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Sanja, Official Rep

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Hi behrouz

Is this your site?



If this is your site and you cannot get in, I would suggest that you clear your cache in your browser. http://www.wikihow.com/Clear-Your-Bro...

Then, try relogging back in. If this does not resolve your problem, then try a different browser. Yola works best with Firefox. You can download this for free: http://en-us.www.mozilla.com/en-US/fi...

Let us know if you continue to have problems.
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Laura

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is it because your internet speed is low sometimes it takes a while... Have you emailed support@yola.com they help you greatly!