YOLA link came back on bottom of my pages.

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  • Question
  • Updated 8 years ago
I have had the silver package for almost a year now which made the yola link at the bottom of my pages go away. All of a sudden its back and when I go to remove it its says "Oh no! You've reached your limit! Why is this happening?
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Chris Hunt

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Posted 8 years ago

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Sanja, Official Rep

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Hello Chris

Can you please let me know what your URL is so that I may be able to investigate what is going on? Please also let me know where you're seeing this message.

Thank you for your patience as we work on this together.
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Chris Hunt

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Its the Yola advertisement link that Yola auto puts on every page if you are not a paying member. When Im in builder and put the cursor over it, it will show a remove option. Which before I bought the silver package would say for $10. I could get it removed or buy the silver package and never have to deal with them again. Well when I purchased the silver package almost a year ago they all went away untill now. Now all of a sudden they are back on the bottom of my pages as if my paid membership(silver) ran out. I dont think thats the case cuz my account shows Im still good and silver ya know, My site is www.tuneinjector.com
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Sanja, Official Rep

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Hello Chris

Thanks for the detailed explanation. I have asked someone from our Payments Department to follow up with you. I'm not sure why this is happening but hopefully my colleague will be able to explain what is going on.

Please allow her 24 hours to respond. Thanks for your patience.
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Jackie

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Hi Chris,

Thank you for bringing this to our attention. We experienced a technical glitch which posted the Yola Link to your site again - I'm so sorry about this inconvenience!

I have removed the link for you, and not to worry we will let you know when your Yola Silver is up for renewal.

Cheers!
Jackie