Yola link showing

  • 1
  • Problem
  • Updated 7 years ago
  • Acknowledged
I bought a domain name for my site http://www.aladdinscave.org/ just a few days ago. Why is the link at the bottom advertising Yola there? It wasnt there when I was setting up the site, and it is only site 5 I have with my Silver Package ( the second domain name I have bought through Yola )?
Sally
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BritSAL

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  • Wondering...

Posted 7 years ago

  • 1
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diane

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Hi, BritSAL,

I have also responded by email. This is a bug happening with accounts that were Pro and upgraded to Silver which our engineers are working on. I have removed it manually, but you will still need to republish your sites to remove it completely. I'm sorry for the inconvenience.
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BritSAL

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It's still showing despite republishing. It doesnt show on my other sites...just this one?
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Monique, VP of Customer Support

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Hi BritSAL

This is one of the nastiest bugs ever. I must admit that I am blushing all shades of red over it! We remove it only to have it rear it's ugly head again. I can see what you are talking about. I have reported it and our engineers will look at it as soon as they can. However, I must warn you that they have been working through the night on a big deadline and have finally gone to bed, so there will be a delay.

I know I have no right to ask this but please bear with us a bit longer while we work this out.
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BritSAL

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In the grand scheme of things it's not vital. Its more important that folks are able to now work on their sites...a day or two either way isnt going to hurt. Thanks for getting back to me...and I wish the engineers a nice rest, for sure they deserve it!
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Monique, VP of Customer Support

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Thanks for being so understanding! We appreciate it and will be sure to follow up on this!
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Monique, VP of Customer Support

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We think we have a break through. The footer is currently off your account and it should be permanent this time, although I don't want to speak too soon and have to eat my words again! We will keep an eye on it - please tell us if it comes back. Note: you will need to republish your sites to remove it from the live version.
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BritSAL

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I republished twice and it's still there.
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BritSAL

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Whoohooo ITS GONE :-)
Thank you Yola...thank you so much!
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Monique, VP of Customer Support

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Great! Let's hope it stays that way. Thanks for working with us on this.