Yola Logins Disabled for a Bug Fix

  • 1
  • Problem
  • Updated 9 years ago
  • Solved
Hi All

We have become aware of a bug since yesterday's release that affects a handful of customers. To limit the impact and perform a fix we have disabled Yola logins.

As usual your published sites are unaffected and we will try to have access to the site builder restored as soon as possible.

Watch this thread for updates!
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Monique, VP of Customer Support

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  • hoping this will be solved soon

Posted 9 years ago

  • 1
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smithy

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ok monique and thanks for letting me know!!
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John McCarthy

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okay monique thanks for telling us!
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Monique, VP of Customer Support

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Thanks for your patience.

We still have a little more work to do, and we will get back to you when we are ready to restore access to the site builder.

Sorry for the delay!
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John McCarthy

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Its fine im making a new table/chart for my site anyway,so i go the time :D
Thanks for the update
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Sally

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thanks 4 telling us
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Alex

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are you back??
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Monique, VP of Customer Support

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Not yet, and please do not try to access your site via a bookmark, or edit it if you are logged in. Wait for me to post an announcement, please!
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Alex

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okay!

like i promised yesterday, i wont go in till the okay! is given.
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John McCarthy

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Is it ok for me to edit my twitter feed?
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john

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hi does anyone know when the membership feature is going to released in the site builder? thanks in advance.. john
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John McCarthy

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Thats a hard thing to create and has been in request for a while,you may want to ask a employee,becaus ei have no idea:D
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john

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ok thanks for reply john, Im guessing that at some point when this feature is introduced,YOLA may start charging their users. thanks
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Monique, VP of Customer Support

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Yola logins are now restored.

You can log in and edit your sites as normal. Thank you for your patience.

We have fixed a few bugs, but will be continuing to monitor everything very closely as usual.

If you encounter any difficulties, please let us know and we will do our best to resolve the problem as soon as we can.
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John McCarthy

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Thanks Monique,I bet them engineers are about ready to sleep for the week
:D
Send them my thanks!
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Alex

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yay!
oops, now i forgot what i was going in to edit!
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Dezigner Customs

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Hi Monique

Thanks for the Bug Fix , However On entering Site Builder , All my Banners Txt Boxes etc have all been Re Aligned , What could be the Cause of this ?

My site is www.dezignercustoms.com

Thank you
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Marije, Official Rep

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Hi Muhammad,

Thank you for posting - I see the problem you describe. Would you mind sending an email to us (support@yola.com) so that we can help you there.
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Sanja, Official Rep

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Hi Muhammed

Just so that we can better help you, can you give a bit more details regarding the problem you're having.

1. What browser are you using?
2. When you say "Banner text boxes" - do you mean the banner on the top that comes with the template?
3. What template are you using?
4. What do you mean by "re-aligned". What position were they in originally and how have they ended up?
5. Can you try clearing the cache in your browser and re-log back in and see if this makes any difference?
6. Can you do a screenshot to demonstrate the problem you're having?
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Dezigner Customs

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Hi Littleus

Thanks for the Post

1. I am Using Internet Explorer
2. Sorry should have Posted Correctly , The Banner originally was 900x220 , I originally loaded all images to suit that even though some were Smaller than 900 wide , Now even the Smaller Logo's that I use are Duplicated to fill the 900 wide layout , Reloading the Images leave me with the Logo on a white Background while the Midnight Template is Black
3.I am using the Midnight Template
4. I had layed out my Text using the Text Widget , All the Spacers have been Removed and now all the Text are Bundled together with no Distinct Paragraphs
5. I have Cleared my Cache and Still having no Luck
6. I have done a screenshot in JPEG format , Its Under 2MB , but refuses to upload using the Upload tool Provided ,
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Sanja, Official Rep

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Hi Muhammed

I see that Marije above has posted that you email support@yola.com. I encourage you to do this as they'll be able to help you.

For optimized site building experience, I would recommend that you use Firefox. It's free to download: http://en-us.www.mozilla.com/en-US/fi...

I hope everything will be sorted out soon.
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Marije, Official Rep

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I've received your email Muhammed and will reply. Firefox is always our favorite browser :)

Thank you for your help Littleus!
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Dezigner Customs

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Thank you

I have emailed Support too , Really hope to get this Sorted soon too ,
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adam

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what was yesterday's release
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smithy

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it was edit design.
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David

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Monique, you may be interested to know that since this weekend's changes applying colours to text on the page in the editing process doesn't always produce the colour chosen. If I highlight some text and choose 'red' the text stubbornly remains 'grey'. I am using the latest version of Firefox.
Thanks, David
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Monique, VP of Customer Support

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Hi All

A number of you have reported a problem with fonts in the site builder being altered, or not having the ability to format your fonts. This was a release related bug. It would only affect your site in the site builder, not the preview or published version of your site.

This bug has now been fixed. Your fonts should display correctly and you should be able to format them.

We will continue to monitor for any further reports of this problem, but for now we are optimistic that our solution was successful.

Thank you to everyone who reported it. Let us know if we can do anything else to help!
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David

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Sorry Monique, but have just been back to edit my site and the font problem I reported earlier persists.
Thanks, David
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Monique, VP of Customer Support

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Can you post your URL so that I can investigate?
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David

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It's only evident at the editing stage Monique, so that you can't see the font colour you have chosen. The published site views as per the colours chosen, but the difficulty is that because they don't display at the editing stage there is a lot of guessing and remembering required.

www.davidmills.org.uk
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Monique, VP of Customer Support

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Thanks - just needed the URL to make the connection to the affected site. Investigating now.
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Monique, VP of Customer Support

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Oops, sorry. I see you are not hosting your site with us, so I am going to need more info. Can you email us at support@yola.com using the email address associated with your Yola account please?