Yola Logins Disabled for Maintenance: Update

  • 1
  • Problem
  • Updated 10 years ago
  • Solved
First of all I want to say a huge thank you to every one who has been so supportive and patient with us up till now. Yola recognizes that the lengthy, unexpected interruption of access to the site builder has been a significant inconvenience to many of you. To those of you who have been patient with us, in spite of this, we thank you. For those of you who have expressed anger and frustration - we fully understand and can only offer our deep regret.

When we first became aware of this problem we were asked to estimate how long access to accounts would be down for. We set an expectation of "Monday, start of business PDT or sometime between 4 and 5PM, GMT. " We have now reached that time. I had hoped to be in a position to give you good news, but I am afraid I have to inform you that we need more time. Our best estimate at this point is Monday evening PDT, although we will finish sooner if we possibly can.

Many of you have requested concrete information about what is going on. We have tried to provide that to the best of our ability. Here is a summary of what we know:

1) This problem was caused by a bug (an error in our code). We made some recent changes and one of these changes had an unanticipated effect on some of our customers' sites.
2) The symptom of the problem was that when customers opened their sites to edit them, they simply saw an error message informing them that there was a problem opening the page and they were unable to edit. This affected a small percentage of our customers' sites, but the longer we allowed people to log in and edit, the more people could potentially have been affected. It is possible that your site is one of these with the error, or if you had been in a position to edit your site today you might have encountered the error.
3) This bug is taking a long time to fix, because it affects individual sites, not simply an aspect of functionality in the site builder. Scripts need to be run to fix the error, and we have to wait for these actions to complete. We can only guess how long it will take by watching the progress, and it is now clear that more time is needed.

This thread now becomes our latest update on the situation and we will add to it as further information becomes available. We are doing all we can to correct the problem caused by our error, and prevent it from happening in future.
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Monique, VP of Customer Support

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  • very very sorry, and wish there was something more I could say. . .

Posted 10 years ago

  • 1
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Yola_User_A

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I almost spazzed out reading this comment lol!!! >>>>Good grief what a big "Bug" this was huh? Maybe next time yola should use words like Bear, Yetti, Or Dinosaur. " We are currently experiencing a Dinosaur of a problem...

Anyone who knows me knows I love Yola, but this is not good, nothing should take this long! Most of us here, we Love Yola, we want it back and in tip top shape!

How about one year free domain names without the yolasite word for all who've been inconvenienced?!!?! Just kidding, let's go YOLA!!!

Yola_User_A is for TEAM YOLA : )

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Boomer, Champion

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I've been trying since this morning to sign up for a "Windows Live" ID.
Here is a screenshot of my 4th attempt 15 min ago.



You see... even the "big boys" have problems ;-)
Thought this might cheer up the techies a little....
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smithy

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boomer i got that a few weeks ago. so r u not a lone lol
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smithy

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i was ok signing up this afternoon!! try again!!
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Boomer, Champion

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Cool, thanks smithy...I'll try it again.
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BNA

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WATS THE TIME NOW?! I CANT WAIT!, im also to lazy to go look at the time! =P
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kreative

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anyone got any good free seo tips?
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Boomer, Champion

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Have you tried these yet, kreative?
http://forum.yola.com/yola/searches?q...
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Mark N

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Take a look at pandas doing funny things on my brand new website while you're waiting!

http://oops.yolasite.com/pandas-doing...
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Kent T Carter

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Login seems fine, just will not allow updating!
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thapro

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just call geek squad hehehehe I LOOOOOVE YOLA SITE!!!!!
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kentishplato

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While you are waiting why not watch the penguins perform "for the joy of it all" http://www.newagenews.com. You might find some inspiration
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jeremy, Employee

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Hi All,

We would caution against using shortcuts to log in to Yola. This could jeopardize your site and your content while we are working with the site builder.

Many thanks for your patience.
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kentishplato

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so watch the penguins http://www.newagenewsfirst.com
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Shaka

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I am being patient please go to our website
www.platinumtears.synthasite.com
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smithy

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r u sure that is the right link?? or is your site is effected with the downtime??
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supersonic523

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*sigh* i give up
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smithy

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why do u give up??
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smithy

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can i ask yola a question??
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BNA

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me too, ill give up! =( its late now
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hogwartsacademyforwizards

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its ok i just really wanted to work on this harry potter website for my hogwartsacademy online deal its for the quidditch team. but i understand i just sent an email asking what was going on yesterday not in frustation sry if you think that. my hogwarts academy is a harry potter website but it is for tthe classes so not like a informational website but it has potions and spells and stuff we just opened not to far back so you can still enroll the link is www.hogwartsacademyforwizards.webs.com i decided to use yola for the quidditch team because i thought it had better chat rooms. witch it does.
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BNA

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yay!!!!!!!!!!!!! yola's back!!!!!!!!!!! yay!!!!!!!!!!!!!!!!!!!!1111!!!!!!!!!!!!!!!!!!!!
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Yola_User_A

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I CAN LOG IN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YAY YOLA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PRAISE THE LORD!!!!

Thanks you guys, for letting us back in!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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mihaisg1

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finaly
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smithy

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YESSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

NICE 1 YOLA!!!
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Tim Cox

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Thanks team
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supersonic523

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:D:D thank you yola
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supersonic523

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now i can finnaly make the activity of the day page!
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supersonic523

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err.... week
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Emmy

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Hey all!

I'm happy to report that Yola logins have been enabled! You can now continue editing your sites. Thanks to everyone for their patience!

For more information please see this thread: Yola Logins Restored.

Emmy