Yola mail

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
I went to instructions on how to get an email address through yola to match my site, and it says to login to my yola and then click on get mail option on the left hand side. THERE IS NO "GET MAIL" option to be found

This is not good and am not happy if having to contact support everytime I want to do something.

Also the contact form settings would not save when I entered a different email address for the contact form to send to.
Photo of wakefielddogunit

wakefielddogunit

  • 3 Posts
  • 0 Reply Likes
  • Very Annoyed

Posted 7 years ago

  • 1
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Hello wakefielddogunit,

If you organised your site through one of the partner programs then Yola mail isn't available but the option of using Google Apps Mail will work for you.

If you are not on a partner program we are keen to get this sorted with you if you can tell us your website address?
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello wakefielddogunit

Yola Mail
If you mean our Tutorials by "instructions", then you should have bumped into the information that Yola Mail is not available for users which are part of a (Google) partner programme, such as GBBO. Using your e-mail address that you provided in your Get Satisfaction profile, I found out in our system that you have GBBO which is why you unfortunately cannot use Yola Mail, and that's why no link to Yola Mail will be displayed on your My Yola dashboard. But as Gop pointed out correctly, you can use Google Apps Mail instead.

Yola Form
Can you please tell me the e-mail address that you want your form to be sent to? If you let me know on which of your sites and on which page your Form is, I can check it for you in your account by editing your e-mail address from my computer, sending a test submission, and then let you know for you to check if you got my test message.

We would appreciate it if you could let us know for which issues you had to contact us everytime you wanted to do something on Yola. We believe that our Knowleadgebase is quite complete, detailed, and informative, but we are always keen to improve.
Photo of wakefielddogunit

wakefielddogunit

  • 3 Posts
  • 0 Reply Likes
Thankyou for the reply.

The email address i have now set up with google apps is info@patroldogsyorkshire.co.uk but it asks me to verify it by uploading a document from google apps or by adding some html to my site or yola server.

I dont have a clue where to put html because I tried last night and obviously not got right place.

can you help please as I would like the email to go with my PATROL DOGS YORKSHIRE web site.
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Please login to your Google Apps.

Then click setup.

Then click Verify Ownership.

Then click Alternate Methods

Then click Add a DNS record to....

Then select other from dropdown menu

You will now see either or both a text record and/or CNAME

You can select either by Right Click and Copy it.

Now go to Step #9 of the Yola Tutorial and follow the tutorial from there.

Please take your time and it will work.
Photo of wakefielddogunit

wakefielddogunit

  • 3 Posts
  • 0 Reply Likes
This was excellent help.
Thankyou very much.
I've used comps for over 15 years and still it amazes me that some of the most important info and tutorials are buried so deep on a site.

Thankyou again and I can now help to set up a few friends emails too.
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Delighted that you worked it out. Sorry I was so pedantic with the instructions I tend to go for the most basic outline.

Your comment is interesting regarding the KB /Tutorials. I agree with this also. If you dont know your way around it can really take a while to locate the tutorials. Try to Find Twitter, FB or Terms of Service related to the site. Difficult!