Yola mail account fee with domain registry

  • 1
  • Question
  • Updated 5 years ago
  • Answered
IS it necessary to pay for this if all you are using is the contact us widgit on the website? messages from it come from a yolamail address so I am not sure if I need this or not.

What with the domain name and the Bronze package this site is starting to get expensive considering I don't need a high powered site.
Photo of James

James

  • 7 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello James

If you'd like to publish your Yola website to a custom domain name, you will need to add one of our hosting packages Yola Bronze, Yola Silver, or Yola Gold, no matter how big your website is.

Yola Mail is an add-on which will be charged on top of your domain and hosting package.

What kind of website do you want to have? Can you maybe post your URL?
Photo of James

James

  • 7 Posts
  • 0 Reply Likes
I already have a yola website with domain and hosting package. I have renewed the hosting package, but not yet the domain until I can get an answer to this question.

I also have way more e-mail accounts now then I can ever use. So I really have zero want/desire/need for another one.

The contact us widgit form is more then sufficient for my site. those messages come from @forms.yolamail.com

Is the yola mail account required to continue using this widgit or is it a full separate e-mail account?

Why would I pay $10/year for an e-mail account when I have 3 free ones now?

If there continues to be to many "required" add ones I may just move the entire site elsewhere where it will not continue to get more expensive every year.
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Hello James,

You could set up a Google Apps email account for your domain. That can be a free account. This would link your email account to your domain for completeness if you wished. It's also possible with Bing. It's also an additional email account as I see you don't really want.

You can direct your contact responses to any valid email account.

The push for adding a Yola mail account is not obligatory and is simply an up-sell strategy that is included as advertising on your sitebuilder. We all get it if there is no current subscription.
Photo of James

James

  • 7 Posts
  • 0 Reply Likes
yes already do this, that is why I don't want another e-mail account
Photo of James

James

  • 7 Posts
  • 0 Reply Likes
tried to do that in the first place and got directed here instead.
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Account management issues need to be handled direct to verify account ownership. There may have been an error directing your case if you did not contact us from the email address associated with your paid account.
Photo of James

James

  • 7 Posts
  • 0 Reply Likes
I was signed into my account when I Clicked the customer support button
Photo of James

James

  • 7 Posts
  • 0 Reply Likes
Sorry Gop I am trying to find out if it is or is not a requirement of having my domain name registered through yola. I only wanted the domain name, not domain+E-mail and was waiting to find out if it was required or not.
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Certainly no need to apologise, James. The processes are involved and multi-multi layered. I misunderstood. Think you're on your way now to resolving this....at last, I hear you say!