Yola mail automatically deleting messages

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
How do i stop my Yola mail from automatically deleting messages after one week??
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Lindon Barr

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Posted 5 years ago

  • 1
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Laura Thomas, Social Media Coordinator

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Hi Lindon,

We're happy to investigate this for you further but I was unable to find an account for the email address associated with the forum. Can you please reply with your website address?
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Lindon Barr

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The email is bookings@elementzent.com
Website is www.elementzent.com

Thank you
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Laura Thomas, Social Media Coordinator

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Hi Lindon,

We checked your mailbox and it's functioning properly. Are you using a 3rd party mail client in connection with your Yola Mail box?
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Lindon Barr

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I am using ipad, but it also happens when i check the mailbox online. I just checked it now and again messages have been deleted?
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Stefan, Official Rep

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Hello Lindon

Yola Mail doesn't automatically delete any messages of your mailbox, and we're currently not aware of any error with Yola Mail.

When I access my own Yola Mail mailbox via iPhone or online, I can still see all my old e-mails from months ago.

If you're sure that your e-mails get deleted or you have tested this, we will need to test your Yola Mail mailbox. To do this we will probably need to exchange confidential information with you, so you should contact us on this matter via e-mail using our Contact Support Form. That's why I will mark this thread as solved.
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Stefan, Official Rep

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If your messages get deleted, can you still view them in the Trash folder?
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Lindon Barr

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I have old emails on my mac mail that have disappeared from my yola mail when I view it online. the trash folder is empty but there are some messages in the deleted messages folder but only up until 2 weeks ago
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Stefan, Official Rep

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Ok, then please write us an e-mail through our Support Form. You can link to this thread.
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Lindon Barr

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Thank you