Yola Mail browser freezes when I try to send an email.

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  • Problem
  • Updated 7 years ago
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I send out weekly newsletters using your email service. Last night, when I was ready to send it out, each time I clicked "send" the page would freeze and say "Not Responding" (only on the yola mail page, all others worked fine.) I went to the task manager on my computer and selected "End Task", restarted the internet, went to yola.com, opened up yola mail, and tried to send it again. Same problem occured. I tried this a couple more times until I got too frusterated and upset and gave up and went to bed. When I woke up this morning, I tried again. Same problem. I tried "ending the task" and restarting the browser again, same problem. I restarted my computer and tried again, same problem. Now my customers have not received their newsletter on time and may assume that I will not be in business today or this week due to the very recent holiday. This is a big problem.
Please help.
ps: Now I am EVEN MORE FRUSTRATED because I have to log into my facebook account to send this AND "allow" access to my basic info. This is rediculous. I will be searching for a new host for my website.
There should be a quicker option. Sending emails to support used to be so easy.
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Preschool Power Hour

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Posted 7 years ago

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Laura Thomas, Social Media Coordinator

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Hi Brittany,

I'm so sorry to hear about your frustration with Yola Mail. I would like to help you find a resolution at once. Regarding having to post to our forum, I just want to assure you that you are always welcome to email us direct at support@yola.com if you prefer it to using this space.

It sounds like you have done a lot of troubleshooting. May I ask if you have tried accessing your Yola Mail from another browser? Also have you tried clearing your cache? Finally have you restarted your computer?

If these suggestions do not help, please contact us direct at support@yola.com so we can gather some more information in order to try troubleshooting the problem within your account with your permission.