Yola Mail is an unreliable service and should be replaced

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  • Updated 6 years ago
  • Acknowledged
The farce called Yola Mail has dropped many times since December. It is unreliable and expensive for the service it offers. It is a Yola meal ticket but the meal must be of a good quality which it has demonstrated not to be. It's tainted badly.

Subscribers would be better off served with Google Apps Mail which is free, offers more and is reliable. It rarely drops out.

The Yola senior staff will come out of the woodwork on this criticism screaming like banchees defending the indefensible and as previously add irrelevant defense.
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Gop

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Posted 6 years ago

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mike44

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Hi guys,

Long time lurker, first time poster here.

Gop, while Yola mail may have had some issues of late I feel it is a reliable service.

You can say this of anything that has the odd problem. Even you Gop are unreliable at times. Shall we replace you?

Out of the woodwork? The Yola senior staff are all over the forum... and as to defending their product? Who wouldn't. If I had to start shouting bad things about you and your products, you would defend yourself too. Right?

Stop being "that guy" Gop. You do a lot of good things on the forum. This isn't one of them.

Apologies if I have offended anyone. I just get tired of Gop and his rants.

Mike over and out.
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Gop

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Hi Mike,

Certainly haven't offended me and I'm glad that you have put up your argument and the rhetoric.

I think that it's reasonable to criticise a product that has an ongoing failure rate and although I am not a user of this service and I have benefited greatly from Yola, this product has failed. There are some who have written of multiple occurrences of this that affected their business communications. I brought this issue last December/January and that was based on the outages and issues up to that time. Since then there have been multiple issues. Yola's defence at that time was the comparison to Google and the outages of that service. I have Google mail and I have GApps mail. GApps has been down once in the period between December and now that I have experienced, based on maybe 30 emails a day. There have been no outages that I have experienced on the standard Gmail.

Yola have previously stated that they are committed to this mail service to get it up and reliable. I have waited. I think that they have had time and that hasn't happened and more and more people subscribe unknowingly to an unreliable service.

It is not fair for customers to feel that they have a reliable product when it clearly isn't.
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Monique, VP of Customer Support

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We are not defending the outages or minimizing the seriousness of the impact on the business of our customers. However, switching to another email service would be non-trivial, possibly involve greater disruptions, and the new solution would in no way guaranteed to be outage free. We acknowledge both that we use a third party provider for email and that we take full responsibility for ensuring the quality of the service, as we fully agree with those who have pointed out that the relationship of our customers is with Yola and not with our vendors.

We will provide detailed feedback on the future of Yola Mail as soon as possible, but we remain committed to providing the best possible business solutions, whether they are developed in house or through third party integrations. We regard it with the utmost seriousness when these solutions do not meet our customers and our own high expectations. We are currently working with our vendor to ensure that service is fully restored and that the problem does not recur. We appreciate their professionalism and commitment to getting this right for us as their partner and for you as our customers.
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mike44

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Fair comment Gop, fair comment.

Look, I don't use Yola Mail either but I feel it works for a lot of people. (Not sure how many users Yola has on it.) Also it is a third-party add-on and when it comes to things like this we have to understand this is most likely partially out of Yola's control. I have issues with plug-ins with my Wordpress site too. It's how the internet works.

To be honest. I just took a bit of offense to your post. It was only meant to critisize - there was no real help there. (unless you secretly work for their email client's competitior and you are going to pitch your product now)

You mention Google Apps as an alternative. Yes, I use Google Apps too - they have limited their free option though. That sucks. I should email Larry.

I bet Yola Mail is easier to set up though. You nearly need a certificate to set up Google Apps. (Although Yola makes it pretty easy)

Monique - I understand your pain. If something isn't great, you want to replace it. I bet it's difficult to replace a mail partner. (It's hard enough replacing a light-bulb these days) Is there not a fail-over you could use in future?

Gop - back to the topic at hand. Can you at least concede Yola picked up there was a problem, kept us informed and worked with their provider to get it fixed?

They didn't deny it, they didn't duck the issue. They dealt with it as well as they could. 9/10 for effort?

Now if they could just tell us who their email provider is we could go troll their forum?

Who's with me?
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Monique, VP of Customer Support

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We use OpenSRS - but go easy on them - they are working round the clock and the problem is actually caused by one of their vendors. Thanks for feeling our pain. It definitely hurts when the "supply chain" breaks. Today my supermarket ran out of a critical ingredient I needed for my dinner due to problems with a supplier, but it didn't occur to me to demand that they manufacture it on site. People generally seem to understand this interdependence between businesses in the "real" world better than they do in the virtual world. Again - no excuses, but it does help when we can be philosophical about it. Once we have a full incident report and plans for future prevention and improvement we will let you guys know.