Yola Mail limit on address book?

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  • Updated 4 years ago
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Please can you answer me about the limit on contacts in Yola Mail. I have posted lots of questions but am getting no response. Does Yola Mail have a limit on the number of contacts one is allowed? If so, why is there no indication of this when one signs up and pays for Yola Mail?
Please answer me urgently.
Thanks Barbara
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Barbara Hathorn

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Posted 6 years ago

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Stefan, Official Rep

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Hello Barbara

Where did you post your other questions? Under this user name I can only find this thread.

As far as we know there is no limit on the amount of contacts you can add to your Yola Mail account. Can you please let me know what made you believe this, did Yola Mail stop you from adding more contacts, or do you get any error message?
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Barbara Hathorn

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Hello
Thanks for responding. I have sent several enquires to Yola via the website - and have received confirmation from yola that they have received the query and would respond in 24 hours given that I was a premium customer. However, I have had no reponse - very unusual as I have often asked Yola for assistance in the past and received good and quick feeback.
It seems that 500 is the limit - groups and contacts - that my Yola mail will allow me. When I try to go beyond that, it tells me I have exceed the number of groups/contacts that are permissable. I have checked a thread from two years ago where the response from Yola was that 500 contacts was the limit. I sincerely hope this is not the case.
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Justine

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Hi Barbara,

I can confirm that we received your email, and that Diane responded. Your email has been escalated to a Yola Mail expert who is currently investigating the issue. I understand that this is frustrating, and we appreciate your patience.

We will get back to you as soon as we have feedback.
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Lyall, Official Rep

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Hi Barbara,

I am happy I was able to assist with this. Please let me know if you have further trouble.
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Ben

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where is the solution?
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Barbara Hathorn

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Yola contacted me via phone and gave me some extra space, but there is a limit on the number of contacts you have.
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Stefan, Official Rep

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Hello Ben and Barabara

That's correct, there is a limit of 500 contacts for your Yola Mail address book. If you send us a request via e-mail, we'll be able to increase it for you. However, it'll impact the performance of Yola Mail, i.e. if you add more than 1.000 contacts, Yola Mail will become more slowly to work.

If you'd like to have a large number of contacts, I'd suggest that you use an e-mail client for Yola Mail, such Outlook, Macmail, Thunderbird, etc. These programmes will allow you to add many more contacts and groups.