Yola Mail Problem

  • 1
  • Problem
  • Updated 7 years ago
  • In Progress
Hi, I am unable to access info@namibguestrooms.com
Please advise urgently
Kind Regards

John
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JoMellGroup

  • 26 Posts
  • 1 Reply Like

Posted 7 years ago

  • 1
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Monique, VP of Customer Support

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Hi JoMellGroup

What happens when you try to access your email? We have been having problems with Yola Mail lately and the workaround is to go directly to http://mail.yourdomain.com (please replace "yourdomain" with your domain name).

However, in your case I checked your account and everything is working as it should. Please let me know if you get an error message or a prompt to purchase Yola Mail when you try to access your mailbox from My Yola.
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JoMellGroup

  • 26 Posts
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Hi Monique,

The server keeps saying "authentication failed, invalid credentials"

We have tried every password possible with no result.

Please send us a system generated password for this account, we'll then reset the password.

Kind Regards

John
+27 833 266 799
JoMellGroup South Africa
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Stefan, Official Rep

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Hello John

I was able to access your Yola Mail page on your My Yola dashboard, and it shows the details and options as designed.

If you have difficulty logging into your Yola Mail account, please try and change the password to your Yola Mail mailbox on the Yola Mail page. Click on the Change mailbox password for option, and follow the steps. Once done, you should be able to log into your Yola Mail mailbox.

If you should still struggle to access your mailbox, please let us know.
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JoMellGroup

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Hi Yola,

This does not work. It keeps saying "authentication failed - invadil credentials" even after changing password and restarting the PC.

Please advise

Kind Regards

John
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Stefan, Official Rep

  • 4448 Posts
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Hello John

Thanks for coming back to us. I have checked your account and was able to replicate the error you reported. Our specialists will work on this to fix it. This can take a couple of days, and I'm kindly asking you for your further patience. I'm sorry for the inconvenience this is causing you. We will keep you updated.
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JoMellGroup

  • 26 Posts
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Thank you.

We look forward to having this situation sorted out.

Kind Regards

John
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JoMellGroup

  • 26 Posts
  • 1 Reply Like
Hi Stephan,

Still no change with: info@namibguestrooms.com

Please advise how we can sort before the end of week as our client has been waiting for almost 2 months to get this sorted out.

Kind Regards

John