Yola Mail Purchase Failed?

  • 1
  • Question
  • Updated 8 years ago
  • Answered
Hi, Anybody know why after purchasing yola mail yesterday, I still have no access to my YolaMail. Thanks
Photo of JoMellGroup


  • 26 Posts
  • 1 Reply Like
  • Confused

Posted 8 years ago

  • 1
Photo of Nazlie


  • 1721 Posts
  • 51 Reply Likes
Hello JoMellGroup

Thanks for checking with us. We checked your account and it looks like the payment process is not yet complete, which explains why you do not yet have access to Yola Mail.

We have asked our Payments team to check too. Someone will get back to you within 24 hours.

Thank you
Photo of Jackie


  • 640 Posts
  • 35 Reply Likes
Hi JoMellGroup,

Thank you for bringing this to our attention. I have located your payment in our payments system, and it appears that there was a slight technical glitch in receiving it. I have fixed this for you, and Yola Mail has been added to your account.

You can access it by logging into your account, make sure you are on the My Yola page, and selecting Yola Mail on the left hand side.