Yola Mail will not send

  • 1
  • Problem
  • Updated 7 years ago
I access my Yola Mail account through Microsoft Outlook. I can receive messages but not send them. I have rechecked all server info etc. Can you help with this?
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Alexandra

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Posted 7 years ago

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Justine

  • 751 Posts
  • 45 Reply Likes
Hi Alexandra,

I am sorry to hear that! Could you give me an example of the type of error messages you are receiving when you try send mail out? This is helpful in trying to find out what's causing the problem.
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Jackie

  • 640 Posts
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Hi Alexandra,

Further to Justine's response, if you are experiencing a problem with sending outgoing mail, please try switching the STMP port setting to 587 or 8025. Some service providers block port 25 for security reasons.

Also please ensure that the "My outgoing server (SMTP) requires authentication" checkbox is checked.

Please let us know if this helps!

Thanks,
Jackie