Yola Mail wont let me open an account

  • 1
  • Question
  • Updated 8 years ago
  • Answered
Ive paid for Yola Mail but it wont let me set up an emaill address ie. enquiries@vintage-settings.com. keeps telling me to try again later and now I cant even get into the Yola Mail tab to try again. very frustrating a ive put the new address on my website.
Photo of tara bookal

tara bookal

  • 1 Post
  • 0 Reply Likes
  • not impressed

Posted 8 years ago

  • 1
Photo of Gop


  • 7473 Posts
  • 2115 Reply Likes
Hi tara,

I think that it may be worth your while sending an email to support@yola.com. This message you mentioned is not a typical message that I have noticed reported previously. It may be related to some process that is occurring with the sitebuilder alterations?
Photo of Jackie


  • 640 Posts
  • 35 Reply Likes
Hi Tara,

I have checked your account and I can see that you signed up through Google's Get British Business Online (GBBO) program.

Unfortunately, Yola Mail is not available to GBBO users and the fact that you were able to purchase it was an error on our part. Going forward we will be offering an exciting Google Apps based custom mail solution, however until this time you can take advantage of the free Google Apps service.

You will be able to register the same domain level email address (e.g., enquiries@vintage-settings.com) using Google Apps. To set up your free domain email using Google Apps please see this tutorial: Setting up your email with Google Apps.

Please accept our apologies for any inconvenience this may have caused. We will be in contact to arrange a refund, and remove Yola Mail from your account, within the next 24 hours.