yola message says I do not own the domain

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  • Updated 9 years ago
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I have been trying to change my DNS's without success. I have been trying to contact Yola support without success. Now when I try to access the advanced domain setting for my site it says I don't own the domain any more. At this point I would like to just transfer the domain name to a different registrar. Can someone from Yola support please help me. Thsi is extremely frustrating because this is my business website and I need to get my new website online.
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Rod Pinnick

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  • frustrated

Posted 9 years ago

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Emmy

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Hi Rod,

I'm sorry you are having trouble with this. Can you tell me what your domain is and I will look to see what the problem might be. Thanks!

Emmy
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Rod Pinnick

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my domain name is mypersonaltaxi.com
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Emmy

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Hello Rod,
I see that the site is still published and that the domain settings are still set up. Can you email support@yola.com and we can look into this further for you. Also, can you give us the specific details of what it is you are wanting to do with your domain. Someone will assist you from there.

Thanks,
Emmy
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Rod Pinnick

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I tried emailing them in the past but the email kept bouncing but I just tried to email them again. Hopefully it will get through this time. sigh.
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Emmy

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I will look for it. If it is not in there within the half hour I will let you know. When you said it "kept bouncing", do you mean that you got a message that said "the email could not be delivered" or something to that effect.

Emmy
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Rod Pinnick

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Yes, that is exactly what I meant and thanks for thanks for checking for the email for me.
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Emmy

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Hi Rod,
We've received your email and will take a look at your domain. Someone will be getting back to you shortly.

Thanks,
Emmy
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Marije, Official Rep

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Official Response
Hi Rod - just to let you know that I've made the change for you and replied to your email in Support.

With regard to the message you're seeing "You do not own this domain" - this is a bug we're currently experiencing and will fix it as soon as possible.
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Marije, Official Rep

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An update on this bug - it has been fixed and you will be able to login to your Yola account and edit the DNS settings on your domain.

For a tutorial on setting up email addresses: http://www.yola.com/tutorials/creatin...
And a tutorial on how to use the DNS settings: http://www.yola.com/tutorials/dns-for...

Shout if you need help!
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Rod Pinnick

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Since I posted this question in a public forum I thought it only fair that I add this final note. I just wanted to thank Emmy & Marije for getting my issues resolved. I was very frustrated but they took good care of me and now all is well.
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Emmy

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Hey Rod, thanks! We are happy to help!