Yola no-Servers

  • 1
  • Problem
  • Updated 7 years ago
  • Not a Problem
Please Fix your Yola server and save all the customers a lot of time and money and gain yourselves more sales in the process - as currently no-one can rely on the existing service.
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Andrew Clark

  • 98 Posts
  • 5 Reply Likes
  • concerned about the continuity of your company

Posted 7 years ago

  • 1
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Justine

  • 751 Posts
  • 45 Reply Likes
Hi Andrew,

I can see that you have posted about server problems in several other threads, and that they appear to have been resolved. Could you please let me know whether you are encountering additional problems?

I can assure you that the suggestions, feedback and comments made are taken very seriously. It's our aim to ensure our service and Sitebuilder is of the highest standard.

As Monique and Laura have mentioned, sometimes we are not able to replicate software bugs and that makes it extremely difficult for us to pinpoint the cause. However, when we are able to identify bugs we have absolutely no qualms about taking full responsibility for them. You will see that we regularly post on our forum and are very open about any issues experienced.

Our customers' satisfaction is of paramount importance, and we work hard to meet their expectations. I understand your frustration, and we appreciate you having worked with us on previous threads.

We would love to get to the bottom of the issues, you and anyone else are having, and fix them. The range of possible causes for any Sitebuilder problem varies so widely, from hardware to browsers and anything in-between, that all we can do is ask as many questions as possible and try to find the cause.

Thank you for working with us, and for all your feedback.
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Andrew Clark

  • 98 Posts
  • 5 Reply Likes
Not a bug.

You have a server problem and indeed it is affecting my F1 & website work now...

All downloads and uploads have been lost after an hour's of work just today -
PLEASE FIX !

Unhappy. And I am premium at Silver Yola and 17 hours is NOT good enough for a reply least of all NO solution.
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Justine

  • 751 Posts
  • 45 Reply Likes
Hello Andrew,

I am sorry you feel we have not attended to you. Our 24-hour response time for Yola Silver customers applies to email support, and we generally respond to emails much quicker than that. We do not promise a 24-hour turnaround time for GetSatisfaction. If you have mailed us and have not received a response, please let us know and we'll investigate.

You mentioned that your downloads and uploads have been lost. I am also working on this thread: http://forum.yola.com/yola/topics/avi... - are those the files you are referring to? If so, I will be happy to assist you on that thread. This ensures that no information is lost from jumping between different threads.
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Andrew Clark

  • 98 Posts
  • 5 Reply Likes
N O T

F I X E D

B Y

Y O L A
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Laura Thomas, Social Media Coordinator

  • 4536 Posts
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Andrew,

We realize you are frustrated, yet you seem to think posting negative comments with little to no useful information about what you are experiencing will resolve everything. You also seem convinced that you know what the problem is and we are choosing not to resolve it. Based on my review of your activity in this forum it seems we are not able to meet your needs or expectations. As such we are happy to offer you a full refund and cancel your account. I believe your needs would be best served by finding a new website host.

I will contact you direct to work out the details of your refund and we'll allow you some time to gather any assets you may need to save from your account. If you continue to spam our forum with complaints that do not include useful information, we will be forced to ban you so please keep your comments professional if you wish to remain active here.
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Andrew Clark

  • 98 Posts
  • 5 Reply Likes
sorry Laura you were right and we were wrong

Christine and the crew