Yola not Publishing

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
Hi, about two days ago, me and my friends all made a website on yola ( on three seperate computers) an we had no problem publishing it but yesterday, we saved al our changes then all of us loged off the site so one can publish it: i clicked publish and it would say publising,publising and it was just staying like that. This problem was not just for me but my friends tried it to.

What is the problem?
Is yola down?
How can i fix it?
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MJDO Craft

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  • angry

Posted 5 years ago

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Stefan, Official Rep

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Hello MJDO Craft

Are you still having this problem? Yola didn't experience any downtime yesterday. Which version of Internet Explorer are you using? Do I have your permission to republish your website in order to check the publishing functionality? Please provide your URL for me to find your Yola account in our system. Thanks.
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MJDO Craft

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Hello Stephan, yes, I am still experiancing this problem. I have windows internet explore 8. Yes you do have permission, as long as nothing on i gets erased.

http://sitebuilder.yola.com/en_US/ide...

Thanks for replying, and i look foward to hearing from you soon!
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MJDO Craft

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Hello Stephan, yes, I am still experiancing this problem. I have windows internet explore 8. Yes you do have permission, as long as nothing on i gets erased.

http://sitebuilder.yola.com/en_US/ide...

Thanks for replying, and i look foward to hearing from you soon!
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Stefan, Official Rep

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Hello MJDO Craft

Unfortunately the link to your Sitebuilder doesn't help, can you please provide your domain name for me to find your Yola account?
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MJDO Craft

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The domain name is MJDOCraft
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Stefan, Official Rep

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Hello MJDO Craft

I'm afraid that this information is not enough. Your domain name would be your URL, so I need to know your domain name and its extension to find your account in our system, like "mjdoCraft.com". I've tried a few extensions in our database, but no luck ...

Have you published your website yet? I need the URL, i.e. the website address that you type into your browser address bar to open your website on the internet.
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Stefan, Official Rep

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Hello MJDO Craft

Good news, I was able to find your account otherwise, will respond to you on this thread soon!
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Stefan, Official Rep

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Hi again

I'm sorry that you're experiencing this error, we were able to reproduce it. I've logged this for our specialists to look into. Please allow a couple of days for us to work on this issue.

I'll keep you updated on this thread. Sorry again!
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Stefan, Official Rep

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Hello MJDO Craft

We have sorted out the error, and published your site to http://mjdocraft.yolasite.com/. Please let us know if you should encounter further publishing problems.

You can change this domain by unpublishing and republishing your website to another domain name available.
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MJDO Craft

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ok thanks, ill contact you if there is any more problems.

Another question, if this happens again what do we do?
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Stefan, Official Rep

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I hope it won't happen again, but if it does, please contact our Support again. Thanks.