yola online shop not loading?

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  • Question
  • Updated 6 years ago
i think i have paid for the new shopping on line facility but it just keeps flashing at me saying its loading. i haven't yet been able to add any products. is there something wrong?
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katie lynn

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  • confused

Posted 7 years ago

  • 1
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Laura Thomas, Social Media Coordinator

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Hi katie lynn,

Are you still struggling to access your online store? If so, have you tried an alternate browser or clearing your cache and let us know how it goes?

If you are still unable to access it please reply with your website address.
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katie lynn

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Hi
Have cleared everything

When i click on online store a white box comes up and says OPEN - yola online store and "loading your data" is flashing.
I left it for an hour but still flashing!

I am working on a mac in safari .... how do i try something else?

Katie
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Gop

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Katie can you try this with FireFox and see how that goes. There is another report mentioning issues with Safari/Mac so not sure if i's across the board at this time. The other report said that the issue was not apparent with FireFox.
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katie lynn

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my web site is www.moltenwonky.co.uk
thanks
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Gop

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Your domain is OK but there doesn't appear to be any Online Store on the site. I do see a lot of PayPal widgets and some free hand stuff.

You mentioned that your Online Store won't load for building. Please use FireFox and try it again. Nothing I can do here with regard to you Yola/Ecwid Online Store it needs to be done through the sitebuilder.
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katie lynn

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ok thats worked in firefox - should i use firefox instead of safari for all my yola work - is it better?
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Gop

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Katie, I'll get the Yola people to answer that one as I don't use Safari.
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Stefan, Official Rep

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Hello Katie

I was able to replicate your issue in Safari version 5.1.7, but I'm using it on a PC, and a colleague who used version 5.1.3 on a Mac, was able to access your Yola Online Store control panel from your My Yola dashboard.

Yola supports Safari, so I will bring this to our engineers' attention. Please go ahead and use Firefox or Chrome in the meantime. Thank you for your flexibility.
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rofasia

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Hi all, I had raised this a couple months back and I am still not getting access to the store through Yola on Safar. I log directly into ecwid.com to manage it - not convenient but does the trick
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Marina Casapu

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i heve the same problem with my mac:(
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Laura Thomas, Social Media Coordinator

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We are investigating this with Ecwid, but in the meantime, Firefox or Chrome are still your best bets. Apologies for the inconvenience.