Yola Online Store - Authentication Failure

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
I am trying to load pictures on my Yola Online Store, but it wont let me, just says; Authentication Failure!
Help please
Photo of Claire Kuyuate

Claire Kuyuate

  • 25 Posts
  • 2 Reply Likes

Posted 6 years ago

  • 1
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Hello Claire,

Can you let me know how you are trying to do this?
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Claire

We've had a few similar reports from other users. Can you please try clearing your cache or using a different browser? We're busy investigating on the cause of this problem.
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello again

Claire, could you please let me know which file type you tried to upload? Is it .jpg or .png or ...?
Photo of Marina Casapu

Marina Casapu

  • 2 Posts
  • 0 Reply Likes
i get the same failure! i upload .jpg
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Marina

Can you please try using a different browser and let me know how that goes?