Yola Online Store Issue

  • 1
  • Problem
  • Updated 7 years ago
  • Acknowledged
Is there something wrong with Yola Online Store? It's not loading my store and I can't make any changes.
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Ivan Vue

  • 2 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 1
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Gop

  • 7473 Posts
  • 2115 Reply Likes
Hi Ivan,

I'm getting into the store OK but there have been a couple of bumps in the last hour or so. Can you check it out again?

Try the familiar "Clear your Cache" process as well.
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Ivan Vue

  • 2 Posts
  • 0 Reply Likes
It' still saying loading store data but nothing is showing up.
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Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Hi Ivan

If Gop's suggestion doesn't help, please post your URL so that we can investigate further. We want to make sure that this feature is performing as it should, so we appreciate it when problems are reported so that we can look into them. Just always remember to give us as much detail as possible, as this will really speed things up for us.
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Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Hi Ivan

I deleted your reply as it contains a direct link to your account. Sorry if I was not clear, but I meant for you to share the URL of your published site. I was able to see the problem however. Let's work on this one via support instead of the forum for security reasons, but we are committed to helping you regain access to your account.