Yola online store not loading on website or in tools

  • 1
  • Problem
  • Updated 5 years ago
  • In Progress
I know you guys said this bug fixed but apparently it is not. Store has been down almost all day. Can you reopen this problem? Its the holiday season and most of the business comes in on the weekend for me.

Chuck
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Chuck Passaro

  • 29 Posts
  • 2 Reply Likes
  • sad

Posted 5 years ago

  • 1
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Laura Thomas, Social Media Coordinator

  • 4536 Posts
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Hi Chuck,

I was able to load your online store and move through to checkout without a problem (screenshots below) but I do see that it's not loading from your Sitebuilder again. We will alert Ecwid to this and reopen it, but in the meantime, rest assured, this is not affecting your customers ability to access and purchase from your website.

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Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hi Chuck,

Just wanted to confirm this issue has been confirmed resolved. If you are still unable to access your store in your account, please let us know as this would need to be investigated as a new and unrelated problem.