yola paying page down for me

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  • Updated 6 years ago
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i'm trying to set a website up for a client but when it comes to the confirm your order page it tells me their was a problem and tells me to contact customer support any help
my customer is wonting me to do this website in 2 week so i need help now please thank you
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Paddy Whelan

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  • moody

Posted 6 years ago

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Laura Thomas, Social Media Coordinator

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Hi Paddy,

Sorry to hear you're having trouble checking out. We have not been able to replicate the error you reported. Can you please reply with the URL of the error message you are receiving so our engineers can investigate further?
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Paddy Whelan

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hi is it this what you would like https://payments.yola.com/checkoutser...
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Laura Thomas, Social Media Coordinator

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Thank you, yes, that's exactly what we needed.

We see that you are trying to redeem a free "Get British Business Online" domain but you already redeemed a free domain. According to the GBBO terms of service, you can only redeem one free domain.

You indicate this is for a client, as such, they can still redeem a free domain for their business, however they need to create their own separate account and redeem it there.

I hope this helps. Please let me know if you need any further assistance.
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Paddy Whelan

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yes i have one its for the schools clothing shop top style (shop that as just school clothes) and i got asked if i would do a website that will be really cheap to run so as i alway do i shout yola.com they are easy to use and pretty cheap to run and that is why i have 3 website's with you and yes i have created an account for them email address is top@gmx.com i even got the code that gbbo send you sent to them and they passed it on to me is there a way that you could sort this out for them please like i say i only have 2 week to do it as they would like it done and to be ready for a big meeting they have with all the local school
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Laura Thomas, Social Media Coordinator

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I did not find an account registered under top@gmx.com. There really is nothing to sort on our end. Again, in order to redeem a free GBBO domain, you must sign up for a new account via http://www.gbbo.co.uk/.