Are Yola sites loading slowly today? I just upgraded to Silver over the weekend, and my site load times today are widely variable and often VERY long. In some cases even the initial connection to the Yola servers seems to take forever. My site is www.ibeamconsulting.com. Thanks.
Posted 7 years ago
Yola, if you are monitoring these posts.
Here is a link to a screen shot of the error I just got for my site
http://screencast.com/t/UKj5H0XOpe
Here is a link to a screen shot of the error I just got for my site
http://screencast.com/t/UKj5H0XOpe
Laura Thomas, Social Media Coordinator
Hi rjk1, In reviewing your screenshot, I'm not convinced that error is connected to the server issue we believe our restart should have resolved. Can you please give us the site address that it occurred on so we can look into it further?
Laura Thomas, Social Media Coordinator
Laura Thomas, Social Media Coordinator
Laura Thomas, Social Media Coordinator
Hi David,
I'll double check with my engineers but that does not sound like it would be related to the slow loading that was causing the 500 errors earlier. Our monitoring indicates that issue has been resolved by restarting the Sitebuilder servers that were affected.
To delete an image reference, you must delete the file from your File Manager:
On the main menu bar, click on Site > File Manager.
Locate the file you wish to delete.
Right-click on the file.
Select "Delete".
Please let me know if I have misunderstood your request.
I'll double check with my engineers but that does not sound like it would be related to the slow loading that was causing the 500 errors earlier. Our monitoring indicates that issue has been resolved by restarting the Sitebuilder servers that were affected.
To delete an image reference, you must delete the file from your File Manager:
On the main menu bar, click on Site > File Manager.
Locate the file you wish to delete.
Right-click on the file.
Select "Delete".
Please let me know if I have misunderstood your request.
Laura Thomas, Social Media Coordinator
Hi David,
I checked with a colleague who tells me that Pingdom is referencing a file that doesnt exist on your site (img01.jpg), so my advice above would not serve you. We think you may need to touch base with Pingdom in regards to this.
I checked with a colleague who tells me that Pingdom is referencing a file that doesnt exist on your site (img01.jpg), so my advice above would not serve you. We think you may need to touch base with Pingdom in regards to this.
Yes... it is looking for http://www.ibeamconsulting.com/images... (and not finding it). This file is not in my File Manager area, and other template images called img01.jpg (via different URLs) seem to be loading OK. Maybe it is something wrong with the Pingdom tool. Thanks.
Just went into my site on site builder and did a minor change.
Then did the publish and it all worked out good.
Then did the publish and it all worked out good.
Laura Thomas, Social Media Coordinator
Glad to hear it!
Well I still can't save a banner or upload photos using gallery widget. Been like it all day and no matter what I do it won't work.
Some advice please.
Thanks
Some advice please.
Thanks
Laura Thomas, Social Media Coordinator
Hi Leah,
Please tell us more about the images you are uploading as I doubt it is related to our server restarts. What is the size and file name of your images? Are you using any special characters in the file names? Only alphanumeric digits are supported. Please let us know if this doesn't help.
Please tell us more about the images you are uploading as I doubt it is related to our server restarts. What is the size and file name of your images? Are you using any special characters in the file names? Only alphanumeric digits are supported. Please let us know if this doesn't help.
Ok the banner image is 49.2 kb, I have reduced this down as far as I dare before it is unusable. Photos are around 112kb each I tried to load three but it won't let me.
I have just changed the banner again on the home page. It loads on to the page and I click save. If I then go to another page and return it has gone. I have tried to apply to ever page and click through but it is not there. I have deleted from my files and re-uploaded and repeated the process and the same thing. I have cleared the cache also to see if that helped but no.
The site is not live as I am working on it to go live but this has been a bit of a set back. I must say though that up until yesterday there had never been an issue with any of the other websites
I have just changed the banner again on the home page. It loads on to the page and I click save. If I then go to another page and return it has gone. I have tried to apply to ever page and click through but it is not there. I have deleted from my files and re-uploaded and repeated the process and the same thing. I have cleared the cache also to see if that helped but no.
The site is not live as I am working on it to go live but this has been a bit of a set back. I must say though that up until yesterday there had never been an issue with any of the other websites
Laura Thomas, Social Media Coordinator
Thanks Leah, I have replied in this thread.
What is wrong with Yola today? It crashes at almost every click. I'm trying to do some work here but it's become impossible. Do I owe Yola some money?
This reply was created from a merged topic originally titled
Crash crash crash crash.
This reply was created from a merged topic originally titled
Crash crash crash crash.
Laura Thomas, Social Media Coordinator
Hi William,
We believe you were affected by our server restarts. Everything should be working normally now. Please let us know if you are still experiencing any problems.
We believe you were affected by our server restarts. Everything should be working normally now. Please let us know if you are still experiencing any problems.
I constantly have the same issue. Extremely slow loading and just times out.
Hello Breezy Farms,
I'm sorry to hear that everything is running slowly for you. We are not experiencing any issues right now that would explain this. Can you please try the troubleshooting steps listed here: My site won't load in the Sitebuilder.
Please let us know if you continue to have troubles. If so, can you please share your domain URL so that we can look at this more closely.
I'm sorry to hear that everything is running slowly for you. We are not experiencing any issues right now that would explain this. Can you please try the troubleshooting steps listed here: My site won't load in the Sitebuilder.
Please let us know if you continue to have troubles. If so, can you please share your domain URL so that we can look at this more closely.
Hello Sanja,
This has been happening for the last week. You will see 3 reports referring to this issue within that time.
I'm also experiencing this. Files in saves with messages "oops....!" from the server! Previews that take a prolonged time, occassional hangs, etc. It is erratic as another has referred to.
Think you need to dig deeper
This has been happening for the last week. You will see 3 reports referring to this issue within that time.
I'm also experiencing this. Files in saves with messages "oops....!" from the server! Previews that take a prolonged time, occassional hangs, etc. It is erratic as another has referred to.
Think you need to dig deeper
(Edited)
Hello Gop and Breezy Farms,
Since we're not able to duplicate the problems you're seeing, we'll need some more information in order to dig deeper into this for you.
Do you have some specific steps you are taking that result in the problem? We can try to replicate if you can describe the exact steps you are taking when the problem occurs.
It would also be helpful if you could provide us with some screenshots of the error messages.
Thanks for your help!
Since we're not able to duplicate the problems you're seeing, we'll need some more information in order to dig deeper into this for you.
Do you have some specific steps you are taking that result in the problem? We can try to replicate if you can describe the exact steps you are taking when the problem occurs.
It would also be helpful if you could provide us with some screenshots of the error messages.
Thanks for your help!
- The "Oops ... " message is acknowledged as being recorded by the servers so that would be within your own records.
- Don't know how to take a screen-shot of a delay.
- A hang generally locks you out of the page and functions so don't know how to capture such
Thanks, Gop. We will still need more information in order to locate the error in our logs.
The specific steps you are taking that result in the problems are needed so that we can try replicating the issue, and before we can proceed further, we will need to see the specific error message.
Does the error look like this? If so, could click the letter O in the word "wrong" 3 times and send us the text you see there?
Thanks!
The specific steps you are taking that result in the problems are needed so that we can try replicating the issue, and before we can proceed further, we will need to see the specific error message.
Does the error look like this? If so, could click the letter O in the word "wrong" 3 times and send us the text you see there?
Thanks!
I will wait for the next appearance of the message to do that. Sorry I had missed the clear instructions in the site FAQ's for pre-empting such a way to identify the buried error message ?
In the meantime I could swing a chicken around my head three times while facing north and then store it in the deep freeze for 2 days.... if that helps.... or maybe there's an online treasure hunt facility that reveals all with regard to Yola debugging?
What a system!
In the meantime I could swing a chicken around my head three times while facing north and then store it in the deep freeze for 2 days.... if that helps.... or maybe there's an online treasure hunt facility that reveals all with regard to Yola debugging?
What a system!
Here's the message when I click on the navel/nipple of the "wrong" three times:
and another:
apiResponse: null
errorDetail: com.yola.utils.httpclient.exceptions.RemoteServerErrorException: [500] HTTP/1.1 500 INTERNAL SERVER ERROR on URL: /v2/available/millionrice.com Response: {"data": "400: Can't locate response for search_key 'gMIgaI83zRKNlfTEDO4HcX7KidM'. This search_key is either non-existent, older than 3 minutes or our system is currently overloaded. Please submit a new request or contact support.", "result": "ok", "error": "Unknown service error."}
at com.yola.utils.httpclient.BasicClient.request(BasicClient.java:384)
at com.yola.utils.httpclient.BasicClient.getRequest(BasicClient.java:260)
at com.yola.utils.httpclient.JSONClient.getJSONRequest(JSONClient.java:62)
at com.yola.utils.httpclient.JSONClient.getJSONRequest(JSONClient.java:58)
at com.yola.client.domainservice.DomainServiceClient.domainAvailible(DomainServiceClient.java:181)
at com.incubeta.synthasite.api.data.DomainAPI.domainAvailible(DomainAPI.java:62)
at sun.reflect.GeneratedMethodAccessor2321.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:622)
at com.incubeta.synthasite.api.core.APIBase.invokeAction(APIBase.java:333)
at com.incubeta.synthasite.api.core.APIController.processRequest(APIController.java:142)
at com.incubeta.synthasite.api.core.APIController.doPost(APIController.java:309)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.incubeta.synthasite.dal.HibernateSessionCloseFilter.doFilter(HibernateSessionCloseFilter.java:62)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.yola.i18n.filter.LocaleFilter.doFilter(LocaleFilter.java:108)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.yola.anticache.filter.VersionHeaders.doFilter(VersionHeaders.java:77)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
at org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:200)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:307)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1146)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:701)
message: [500] HTTP/1.1 500 INTERNAL SERVER ERROR on URL: /v2/available/millionrice.com Response: {"data": "400: Can't locate response for search_key 'gMIgaI83zRKNlfTEDO4HcX7KidM'. This search_key is either non-existent, older than 3 minutes or our system is currently overloaded. Please submit a new request or contact support.", "result": "ok", "error": "Unknown service error."}
statusCode: 1
statusString: ERROR
and another:
apiResponse: null
errorDetail: org.jboss.resteasy.client.ClientResponseFailure: Error status 500 Internal Server Error returned
at org.jboss.resteasy.client.core.BaseClientResponse.createResponseFailure(BaseClientResponse.java:488)
at org.jboss.resteasy.client.core.BaseClientResponse.createResponseFailure(BaseClientResponse.java:479)
at org.jboss.resteasy.client.core.BaseClientResponse.checkFailureStatus(BaseClientResponse.java:473)
at org.jboss.resteasy.client.core.extractors.BodyEntityExtractor.extractEntity(BodyEntityExtractor.java:36)
at org.jboss.resteasy.client.core.ClientInvoker.invoke(ClientInvoker.java:114)
at org.jboss.resteasy.client.core.ClientProxy.invoke(ClientProxy.java:72)
at com.sun.proxy.$Proxy45.publish(Unknown Source)
at com.yola.publisherservice.client.PublisherServiceClient.publish(PublisherServiceClient.java:86)
at com.incubeta.synthasite.api.data.PublishAPI.publishByUserId(PublishAPI.java:885)
at com.incubeta.synthasite.api.data.PublishAPI.publish(PublishAPI.java:763)
at sun.reflect.GeneratedMethodAccessor2448.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:622)
at com.incubeta.synthasite.api.core.APIBase.invokeAction(APIBase.java:333)
at com.incubeta.synthasite.api.core.APIController.processRequest(APIController.java:142)
at com.incubeta.synthasite.api.core.APIController.doPost(APIController.java:309)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.incubeta.synthasite.dal.HibernateSessionCloseFilter.doFilter(HibernateSessionCloseFilter.java:62)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.yola.i18n.filter.LocaleFilter.doFilter(LocaleFilter.java:108)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.yola.anticache.filter.VersionHeaders.doFilter(VersionHeaders.java:77)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
at org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:200)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:307)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1146)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:701)
message: Error status 500 Internal Server Error returned
statusCode: 1
statusString: ERROR
(Edited)
Laura Thomas, Social Media Coordinator
Thanks Gop, we'll pass that on.
I'm also experiencing problems with the sitebuilder. Since the update, loading widgets and saving pages has been very slow and I often have to wait up to a minute for each procedure. It's very frustrating indeed!
Hello Mark,
We are sorry to hear that you're experiencing some troubles. Can you please try the basic troubleshooting steps to see if they help resolve the problems you're seeing?
If you're still having trouble, please do get back to us and let us know. Please also let us know what browser and version you are using and which site is being affected.
We are sorry to hear that you're experiencing some troubles. Can you please try the basic troubleshooting steps to see if they help resolve the problems you're seeing?
If you're still having trouble, please do get back to us and let us know. Please also let us know what browser and version you are using and which site is being affected.
