If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I just want to assure you that Yola would not rip you off. I think it takes a while before it is done processing your payment. How long ago did you purchase Yola Silver? If your site is published can you share your URL with us? If not, could you email email@example.com? Thanks!
I am very happy to assure you that we certainly would not rip you off, as Nathan has mentioned. In order for us to look into the status of your account, we will need to gather a bit more information. Is your site published online? If so, please share your domain wit us - this will allow the Yola employees to look at your account status.
If your site is not published online, please send us an email at firstname.lastname@example.org so that we can assist you further without gathering personal details on this forum.
We look forward to straightening this out with you.