If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I had my credit card charged for Yola silver renewal on the 18th of August ($119.95 CAD ) yet I did not action this transaction. I have the record and email and can send a transaction number if this is necessary. Please let me know how to proceed and have the transaction reversed.
When you subscribe to a Yola package, you agree to being opted in for auto-renewal of your subscriptions. This is what probably happened in your case. As we can only process account-related requests via e-mail, can you please send us your request using our Contact Support Form? Please select the subject "Difficulty paying or checking out" and make sure to use the e-mail associated with your Yola account, so that we will be able to assist you further as soon as possible. Thank you for your understanding.