Yola site will not let me change name servers

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  • Problem
  • Updated 7 years ago
  • Acknowledged
I am trying to point my yola domain to another website i have managed with 1and 1
I am adding name servers and Ip addresses in my DNS section in yola but I am getting an error message saying that the name server is not recognised.
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kristina

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  • frustrated

Posted 7 years ago

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Nazlie

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Hi kristina

Would you mind sharing the name server details here so that we can check why you are seeing the error?

Thanks so much
Nazlie
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kristina

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Sure it is ns67.1and1.co.uk and ns68.1and1.co.uk
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Brianna

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Thanks, Kristina. In order for us to locate your account and test this, please share your domain with us.
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Nazlie

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Hi Kristina

I have checked the WHOIS information for your domain, fancydressgroup.com, and I see that it is hosted with 1and1.

Would you like to point your domain to Yola? If so, then you will need to login to your account at 1and1 and create A Records to point to Yola's IP address, 184.72.229.176. For more detailed instructions, please have a look at Publish to a domain you already own.

If you would like to transfer your domain from 1and1 to Yola, then may also do so. If this is what you would like to do, then make sure that your domain has been registered there for more than 60 days. This tutorial has detailed steps and instructions to follow: Transferring your domain to Yola.

Let us know if you need any more help with this or if you have any questions.

Nazlie