Yola sitebuilder is slow to the point of being dysfunctional.

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  • Updated 6 years ago
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Currently it is taking in the order of 60 seconds to load the Online Store .
Pictures won't load.
Established pages load inconsistently
This has been getting worse over the last few days and noticeably more so over the last two days.

It's the same with Chrome and FireFox.
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Gop

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Posted 6 years ago

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Gop

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On another thread Sanja notified users that this(?) has been fixed by the engineers, it certainly back to the expected speed. Thank you withdrawn. Problems still happening

It is good that Yola develops their product of course. The issue is the inadequate testing before release which has a marked effect on many users. Some have posted here I presume others have sent emails and many have not communicated.

It is simply unprofessional to drop inadequately tested material on users. There would be many who would volunteer as alpha or prelim beta testers.

There are a large number of people who do depend on their store for their livelihood and for a few of these part of their plan is to depend on a reliable service and to be able to update their sites on short order or even on a scheduled order. Random problems occur but a major upgrade is not random and users are telling Yola that they suffer because of this.

Twice today Yola representatives have told us that the performance is >99.9%. That's a fact; it's a good achievement and a great goal; it's good marketing fodder but it's not an answer to this problem. It's manipulative to throw this in the face of people who are frustrated because of a Yola failure for the purpose of intimidation, it certainly doesn't help with a solution.

The memorable history of major updates is a significant incidence of real problems for sitebuilders. I know that you would be aware of this because of your Audits and QC so why not take this into active consideration so that it won't affect the millions of users and some badly.
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Laura Thomas, Social Media Coordinator

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Hi Gop,

Apologies for the delayed reply here. The issue you were experiencing was due to restoring data lost in the outage yesterday. Happily we had backups in order to restore all the data that was lost but it caused unexpected slow downs while our operations team performed the repairs. This is not a case of inadequate testing due to Sitebuilder updates. As a beta tester for the Online Store, I believe you have first hand knowledge of our commitment to test new code extensively prior to release. That said, issues can and will crop up and we will continue to do our best to resolve them as quickly as possible.

We do feel compelled to remind users of our uptime record when they indicate that we are "always down" or the like during an outage. That said, we do not mean to undermine the stress they are feeling in that moment and we accept your feedback that our reassurances do that. We fully recognize the importance of our service to our business owners and are committed to being a trusted partner to them and all our members.
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Gop

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Thanks Laura,

This preceded the outage by several days I believe. It coincided with the update and there was some acknowledgement of this. If there was adequate testing then this wouldn't happen. It would be discovered so I maintain that there is inadequate testing for such releases. There have been several reports of marked performance issues coinciding with this release and many related to previous releases. yesterday's outage was a coincidental cap.

My first hand knowledge of the Online Store was as a tester and that is my point I think. There were a few issues that came to light in that testing period and they were resolved before release. I think yola would acknowledge that the Store was well and truly established and was known to be reliable well before it was implemented by Yola. There were many users who had installed the same widget privately onto their Yola sites and made positive comments on the store prior.

The discovery of some/many issues is only enhanced by the real world testing as shown by the response of users and these are coming to light at this time, after the release. The beta testing of the Mobile Publishing is another illustration of collaboration on the whole. It's just such a sensible non-invasive approach that allows users to be included if they want to and all to be informed of performance or functionality issues before committing.