Can not upload a picture

  • 3
  • Problem
  • Updated 6 years ago
  • Acknowledged
  • (Edited)
I can not upload a picture to add a new product as I have done so many times before.
I have cleared my cache and history and also re sized the pic but nothing works.
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Joseph Percoco

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  • frustrated

Posted 7 years ago

  • 3
Photo of KanThaiDecor

KanThaiDecor

  • 2402 Posts
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I just uploaded a picture on one of my sites and it is working properly.
What image file type is it that you are trying to upload?
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Justine

  • 751 Posts
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Hello Joseph,

I am sorry you are experiencing a problem with uploading your pictures. If you don't mind, please share your URL here so I can look into this.

Thanks!

- Justine
Photo of Jayden Bushell

Jayden Bushell

  • 2 Posts
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i am having the same problem
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Jayden Bushell

  • 2 Posts
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Photo of safi ullah

safi ullah

  • 142 Posts
  • 9 Reply Likes
What has happen to yola there are a number of problems like html pad is not working properly and we cant delete html things i am using firefox and we cant use ie so yola should correct these problems
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KanThaiDecor

  • 2402 Posts
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We have always been able to use IE....I am sure Yola is working on correcting problems
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Justine

  • 751 Posts
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Hi safi,
I am sorry you're experiencing problems with HTML. Can you give us some more details about what isn't working correctly, so we can look into it?
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yolafan

  • 135 Posts
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OK It Works!
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Eliyahu Cowen

  • 2 Posts
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its not working for me either
www.jewishhumboldt.com
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Stefan, Official Rep

  • 4448 Posts
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Hello Eliyahu Cowen

I have checked your Yola account and tested uploading pictures to your website. This worked fine for me. In your Yola File Manager I can see images with a size of 1-3MB. If you try to upload pictures of this size, the upload can fail because the file size is too big. We recommend using pictures sized 20-100KB each to avoid that your website is slow to load, and your Yola Sitebuilder becomes slow.

If downsizing pictures doesn't solve your problem, please let me know, and I'll be looking into it further. Thanks.