Yola Unplanned Outage

  • 6
  • Problem
  • Updated 8 years ago
  • Solved
Hi All

I am sorry to tell you that we that we are experiencing networking problems with an upstream service provider. Currently our website, sitebuilder and published sites are all affected.

We have contacted our provider and will update this thread as soon as we have any further information.

We are taking this situation very seriously and hope to resolve it as quickly as possible.
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Monique, VP of Customer Support

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  • concerned - hope it will be fixed soon!

Posted 8 years ago

  • 6
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John McCarthy

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:O Thats a bit of a shock,
Yola have never had an outage that i've known of.
But im sure it will be fixed soon.
Nothing ever stops Yola!
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Charmaine Collins

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I am sure like Yola does everything else it will be sorted soon.Hang in these my friends. Charms
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Charmaine Collins

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I am sure like Yola does everything else it will be sorted soon.Hang in these my friends. Charms
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KanThaiDecor

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Thanks for letting us know....I was about to post and ask.
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John McCarthy

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I hadn't noticed,I came straight to the forum.I didn't go through yola.com
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Steven Collins

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this sux! ppl cant play my games! pls Get it fixed!
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John McCarthy

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Steven we all want Yola and our sites back up.But this is beyond Yola's control.This type of event is very rare and probably won't happen again in a long time.
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Biniamin

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Oops! It's pathetic!
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Brian Lamont Qually

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Hi Brian here if u need help hit me up http://www.facebook.com/xhappyguy
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Sanja, Official Rep

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Hey guys

We don't like this either :(

We're working hard to get this resolved. Thanks for your patience as we work on this.
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Thomas Collins

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This reply was created from a merged topic originally titled
is the yola server down?.
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Monique, VP of Customer Support

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This seems to be a Denial of Service attack. See: http://www.denialinfo.com/

Our service provider is working as fast as they can to bring us back online.
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John McCarthy

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That picture makes me laugh,The geeks look so funny :L
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KanThaiDecor

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There will always be down time regardless of where your site is hosted.It is part of the nature of the beast and not anyone likes it....I have been with Yola for 2 years and this is only the second time my published site has been down for more than a few seconds.
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John McCarthy

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I remember my site been down for ages :L I deleted it by accident :L I loved Yola when they brought out the harder to delete thing :L
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KanThaiDecor

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Oh no...I didn't know you deleted one of your sites by accident...I might cry like a baby if I did that lol
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John McCarthy

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Well it happend :L I wasn't that fussed,it was a very lame website :L
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Thomas Collins

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I have got to say..this is a first..but we still can't work with out our sites.
When there is a tech issue and we can not change the content for a few hours ok so we can wait...but to have all the sites that are public to go down!!!
IT IS A BIG NO NO
Please do not think me unappreciative ..I love Yola you guys are great ..but this is costing me big time. We work USA times and it is a business site ..which means that we can not work till the sites go up again...lots of $ lost if they do not come back up again (like now!!).
Please give me a time frame..it may pay to send the staff home.
Had to happen just when we are at the busiest time after the 4th of July holiday and swamped with work
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Monique, VP of Customer Support

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Hi Thomas. I am so sorry about the impact this outage is having on your business. If it is any comfort to you at all, we are also losing a lot of money right now, so believe me, we understand how you feel and we are highly motivated to fix it asap! Our staff are working as fast as they can so that your staff and all our other customers can get working again. Unfortunately I can't give you a time frame right now, because there hasn't been one communicated to us yet, but as soon as we have anything approaching a reasonable estimate I will share it with everyone.
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John McCarthy

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I feel your pain,my school lost its power the other day and I lost 5 pages of coursework :(
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John Howlett

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You need 4 legs on your Table, then if 1 leg falls off, the table is a bit wobbly, but still functions. Its standard business practice. If youre reliant on juts a website then you need to rethink your business practice
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John Howlett

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You need 4 legs on your Table, then if 1 leg falls off, the table is a bit wobbly, but still functions. Its standard business practice. If youre reliant on juts a website then you need to rethink your business practice
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Zowee Art

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I thought it was something to do with my internet! hope it get's sorted soon! i didn't have a chance to save what i was doing :(
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John McCarthy

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I hope you didn't loose to much work.Fingers crossed all will be back soon.
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lili

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Hi Monique so this is just short downtime I feel better let hope this come back soon Thansk Lili
my site are www.spyplanet.ca and www.unakayak.com
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Callum

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DoS? On Yola? Why would anyone want to DoS Yola? Anyway I hope it gets fixed soon :)
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John McCarthy

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I don't think its a DoS on Yola,I believe it is there hosting provider.
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Callum

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Oh lol Sorry, It's something Monique said on an earlier comment
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Monique, VP of Customer Support

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Yes, definitely a DoS attack, sorry to say. Our hosting provider has confirmed this.
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John McCarthy

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Awww what a bummer! We should beat up them hackers :) Im sure about 2million Yola users would win them :)
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soltane

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hi, i need to renew my domain and your site is down, pleaseee let me know when your system is up and running so i can do this...
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John McCarthy

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I'm sure Monique will post here when all systems are Go! You will certainly be notified on here :)
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Jeremy Paton

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Hi all.
This really is worrying, Yola say its an "attack". Now I remember only 5 months ago Yola had an incident where their servers where also attacked.
Not wanting to panic but why are people trying to hack Yola ??
And what sort of measures are being put in place to stop attacks?
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John McCarthy

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Hi Shadowrider,
They are'nt attacking Yola,
it is Yola's service providers(how could anybody hate Yola!)
Hope this gives you a bit of info
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Jeremy Paton

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Thanks for the good news.
Any idea when the down time will be resolved by?
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Jonathan Hitchcock

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Hi ShadowRider,

There are always malicious, bored or stupid people who want to try to break things that other people use. On the internet, this often takes the form of trying to attack websites. Currently, somebody is flooding our service provider's network, which makes it impossible for anybody else to gain access. They are working as hard as they can to block this flood, and we hope to be able to get onto our servers as soon as possible.

Thanks for your patience while we deal with this situation - just know that we're doing our best to fix it for you!

-Jonathan Hitchcock
Yola Operations Team Leader
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Zachary Chastain

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Technically they're not trying to hack into Yola's servers, Jeremy. What they're doing is sending a massive amount of requests (usually by utilizing a botnet of controlled computers) to the web servers that host our websites. Doing this can clog up the network, preventing legitimate requests from reaching the server. If the volume is high enough it can even crash the server, but no data is breached in these types of attacks. The objective is simply to shut down the service provider.

Thanks,
Zachary Chastain
RunPC Computer Repair
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Zachary Chastain

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Technically they're not trying to hack into Yola's servers, Jeremy. What they're doing is sending a massive amount of requests (usually by utilizing a botnet of controlled computers) to the web servers that host our websites. Doing this can clog up the network, preventing legitimate requests from reaching the server. If the volume is high enough it can even crash the server, but no data is breached in these types of attacks. The objective is simply to shut down the service provider.

Thanks,
Zachary Chastain
RunPC Computer Repair
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tony

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It's back up!;)
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Thomas Collins

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no it is not .. sorry the yola.com is back up but the published sites are not
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Zowee Art

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it is :D
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Phillip Gendall

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My published site is also still off http://www.participate.yolasite.com/

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Phillip Gendall

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So glad everything is working again thanks Yola Team....
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Phillip Gendall

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So glad everything is working again thanks Yola Team....
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Solitaire Johnson

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Just started advertising my sight yesterday and now no one can see it - not good - how long until running again?
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Zowee Art

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it's back xD yay!!
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Monique, VP of Customer Support

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Our servers are starting to respond nicely again. We would like to watch it for a few minutes before declaring victory, but it looks like this will all be behind us soon.
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John McCarthy

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Yay!! A lot quicker than the one last year.Looks like your providers are getting stronger :)
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Thomas Collins

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how about the published sites?
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Gerhard Grundling

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Eventually, please get our published sites online again, dalmatian trainers need me!!!!!!!!!
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Monique, VP of Customer Support

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Our hosts have managed to bring back everything except our published sites. Their IP is still under attack. They have told us that they are aware of how critical this is to our customers and are working as fast as possible to overcome the attack. We will continue to update this thread with the latest information.
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John McCarthy

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Thanks for the update Monique ;)
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Gerhard Grundling

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Please Yola, be faster... My website is really important for dalmatian trainers.. I beg you.
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Monique, VP of Customer Support

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Awwwww! We would never want to make such adorable puppies sad! We are going as fast as humanly possible, I promise!
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Jonathan Hitchcock

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We're working on it :)
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Duke

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My sites still aren't back. Will check them again in a few more minutes.
New Poll:
Who hates hackers?? LOL
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Maurice Bretzfield

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This is becoming all too frequent. What are you doing long-term?
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Monique, VP of Customer Support

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I understand your frustration. However, we have had close to 100% uptime for our published sites for many months now. If we look at the data these incidents are becoming less and less frequent. That doesn't make this incident any more acceptable though! Of course the aim is to eliminate service outages altogether, and we will continue to improve our infrastructure until we are as close to perfect as possible.
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Duke

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It's not Yola's fault some jerk with too much time on their hands hacked their server. The most they can do about it is move to a new hosting server, and guess what. . . from time to time, they ALL get hacked.
I've been an administrator at 6 different websites for the past 8 yrs, and every host we ever used has been hacked in one way or another.
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Zachary Chastain

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You can't complain too much when you get free hosting and all you have to pay for is your domain. Or you can even have a free domain. I wouldn't expect Yola to have redundant web servers for free web hosting. You get what you pay for. I've never had any trouble up until now, so I have no reason to complain. If I find that Yola can't support my needs I'll find someone who can, but for now I'm happy with Yola. Any web server can fall victim to a DDoS (Dedicated Denial of Service) attack.
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Steve Brain

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Never mind these things happen
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Kristin

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My site http://www.MasonMetu.com won't pull up on the web. I can pull it up via yola to update it. Is Yola having some maintenance issues now? I tried to pull up via Mozilla and IE and both say page can not be found.

This reply was created from a merged topic originally titled
Website won't upload..
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Kristin

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ahhh, good to know it's not me. these things do happen - I'm just thankful yola is so great and is up on it all.