Yola Website Builder - PREVIEW OPTION doesn't work

  • 2
  • Question
  • Updated 9 years ago
  • Answered
Hi guys,

When i select to preview my page, my pc freezes and I need to shut down explorer completely.
It's been happening for a few days, i thought maybe it would pass but obviously not!
Making things a little difficult for me as id like to preview and see how it looks for modifications etc.

Something to look into?
Photo of Marcela

Marcela

  • 132 Posts
  • 0 Reply Likes

Posted 9 years ago

  • 2
Photo of Ed-a-Torials @ Honey Bear Playhomes

Ed-a-Torials @ Honey Bear Playhomes, Champion

  • 2582 Posts
  • 279 Reply Likes
Hi Marcela

Sorry you are having this problem.

Could you please tell us what browser you are currently using. You said explorer and I can imagine that you mean Internet Explorer. Am I correct in assuming this?

If yes could you try to use Firefox to create and edit your site as it is the default and preferred browser. If you do not already have it on your computer you can download it for free here...http://www.mozilla.com/en-US/firefox/...

Happy site building
Ed
http://honeybearplayhomes.com/
http://honeybearplayhomes.synthasite....
Photo of Marcela

Marcela

  • 132 Posts
  • 0 Reply Likes
Hi Ed,
I am using Windows explorer, yes.

If I try to download Firefox my PC freezes also... as soon as i click on 'download'
I might also add I am STILL having the entire window dissappear all together after i've been working in my Yola website, i will be working away, i may be typing or editing photos in Picnik - doesn't matter - and all of a sudden all my window explorer windows will disappear!
So i open a new window and start all over again...
I am having to save my work every minute I make a change because I know that happens...
Sometimes it's after about 45 mins working on the site and other times 30, or even 15mins.... ???
Photo of letsrockthis22

letsrockthis22

  • 3 Posts
  • 0 Reply Likes
Hmmm, thats odd. Maybe you need to clean your computer or maybe you need to update your internet explorer?
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Hi Marcela

Can you make sure you are not blocking pop up for Yola? If you are you should see the pop up blocker message when you try to preview your page. Click on it and allow pop ups for the Yola site builder and everything should be fine. The preview will open in a new window.

You could also try Ed's suggestion of downloading Firefox for a better all round experience.
Photo of Anne

Anne

  • 1 Post
  • 0 Reply Likes
Hi
I found that I had to manually allow the pop-up by clicking on Tools, Pop-Up Blocker, Pop-up Blocker Settings and adding the url to the "Address of website to allow". It solved my problem of not being able to preview my website.

Thanks
Photo of Marcela

Marcela

  • 132 Posts
  • 0 Reply Likes
Hi Monique,
I definitely know what you mean, and no it's certainly not that.
As soon as I click 'Preview' everything freezes.

I shall have to d/l firefox...

Thanks
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hi Marcela,
Let us know how it goes with Firefox.

Emmy
Photo of Marcela

Marcela

  • 132 Posts
  • 0 Reply Likes
Hi Anne,
Like I said it's not the pop up blocker, i have the site unblocked in my settings, but normally i have the yellow bar come up at the top and i can click on it and choose wether to allow pop ups or not - this problem is totally different. It just freezes my entire PC.

Im at work at the moment and I can preview just fine...