Yola wont add my domain even though I have added the "@" and the "www" A ip address

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Yola wont add my domain even though I have added the "@" and the "www" A ip address. I am with 123-reg and I am moving my website. I am trying to change it so that my domains (www.sdbtc.co.uk and www.sussexdogbehaviourandtrainingcent...) both point to EastSussexDogBehaviourClinic.co.uk instead of where they used to point to which was a Wix website I set up. The first one is set up correctly and takes me to that Yola page but when I come to add it as per the instructions it says there is an error. The second one seems to redirect me back to Wix even though the account is deleted. It redirects me to a generic Wix page not the old website. 123-reg say this is a fault with Yola. Could you help?!
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Jo-Rosie Haffenden

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Posted 4 years ago

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Jen

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Good day,

I checked your domain names and for sussexdogbehaviourandtrainingcentre.com, I see only the @ A record added, and not the www, and for sdbtc.co.uk, I see no A records.

It's possible that the changes are still propagating - it can take up to 48 hours for the changes made to your DNS to fully process.

If you're still experiencing issues tomorrow, please let us know. Please include either your login email address or your published .yolasite.com subdomain so that we can locate your account in our system.

Thanks for your patience.
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Jo-Rosie Haffenden

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Hi - it has been days now and still no resolve! If I type the address in it takes me to a page which says I am pointing the site to Yola but when I add the domain it still just says error??! Help!
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Laura Thomas, Social Media Coordinator

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Hi Jo-Rosie,

The page you describe will display if you have one A record set but you won't be able to publish until 2 are set up and pointing to 184.72.229.176. We realize how confusing that can be and I'm sorry for any inconvenience it has caused you. I suggest you head back here to follow the pointing steps for your registrar and ensure both A records are set up properly.
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Jo-Rosie Haffenden

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Hi there,
It really isnt that confusing! I have checked and rechecked and spoken to 123-reg who agree this is a Yola problem. Apparently they have suggested this is a common bug and they directed me to lots of posts with the same problem which all seem to end up with someone from the Yola technical team apologising and fixing this!

Attached is a shot which shows that (like all my other domains that do work) this one is also pointed, via two A's to the IP. For whatever reason though Yola will not add it. Please could you help as soon as possible. I actually previously had a website which I have rebuilt on Yola and have changed the domains. Approximately I get 20 - 100 users a day and this is my full time business website so I am extremely anxious to get it working again.

Many thanks - I look forward to your response.
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Laura Thomas, Social Media Coordinator

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Hi Jo-Rosie,

Your screenshot paints a new picture! I've referred your case to our DNS team and they will follow up with you. Thanks for the additional information.
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Nazlie

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Hi Jo-Rosie

I've checked the A Records for both your domains, sdbtc.co.uk and sussexdogbehaviourandtrainingcentre.com, and can see that it is pointing to Yola. I was able to add it to your site and it is now published online, here : http://www.sussexdogbehaviourandtrainingcentre.com/.

Let us know if you need more help with it!
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Jo-Rosie Haffenden

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When will this be as my business website has been down for a few days now which is greatly affecting the usual flow of business I have at this time of year.

Thanks,
Jo
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Jen

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HI Jo,

Your site is already online at this URL:

http://www.sussexdogbehaviourandtrain...

Entering sdbtc.co.uk will automatically redirect to this URL.

I hope that helps!
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Jo-Rosie Haffenden

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You have pointed this to the wrong site!! Quick! Could you change this - it should be pointing to www.eastsussexdogbehaviourclinic.co.uk!!!!
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Jo-Rosie Haffenden

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I have managed to sort this out myself.

Thank you for fixing the link though.

jo
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Jen

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Good to hear from you. I'm glad to hear it's all resolved!

Please remember your inquiries are always welcome.